One of those organizations is the Joint Commission and another one of them is the National Committee of Quality Assurance (NCQA). These organizations are responsible for developing and improving the quality of care. The Joint Commission is responsible for trying to continually improve the health care of the public they do this by working with stakeholders and evaluating different health care organizations while encouraging them to go above and beyond in providing safe and effective care at the highest quality and value (Spath, 2014). The NCQA is responsible for developing standards that will continue to improve the quality of health care. If an organization is interested in acquiring the seal of the NCQA they must first be able to pass a rigorous and comprehensive review as well as report annually on the continued performance of the organization (About NCQA, 2014).
QI Plan Part II Virginia Ivins HCS/588 January 12, 2015 Dr. Debbie Simmons QI Plan Part II Quality improvement takes many shapes and forms when implementing a good QI plan in an organization. Kingman Regional Medical Center located in Kingman, Arizona has such plans in place. Quality improvement areas that are important are that of customer service and satisfaction, emergency waiting room times and discharge. Data collection has been an important method and tool for quality improvement in health care organizations. Quality improvement is a process of measuring and improving services that can help leaders understand the direction of quality the organization needs to be successful with its overall service.
It has both centralized and decentralized structures. The health care delivery system is unique providing services, such as caregivers, hospitals, laboratories, and pharmacies. It is an all-rounder in the health care industry that plays different positions ranging from delivering health care to providing health care treatment. The organization is operated by health care professionals, business professionals, construction workers, and customer service experts. Kaiser Permanente has “universal commitment improving the health and wellness of the members, patients, colleagues, and communities” (Kaiser Permanente, 2012).
The two people responsible for this area are Lisa Campbell, RN, BSN and Kapinga Brown, MPA, HCM, BSN,BA. They assure that the all patients receive the healthcare services they need, are entitled to under the contract (no more and no less), at the most cost-effective level possible by reducing or eliminating untoward incidents (occurrences) that might lead to injury or illness of patients, visitors, or employees (Alexander & Kavaler 2014) At Banner Health Systems, the Quality and Risk Management the mission is “Banner Health is to make a difference in people’s lives through excellent patient care.”(Banner Health Policy and Procedure, 2013 , #2878). Banner has always made sure that the performance and improvement programs at all Banner Hospitals are compliant with the accrediting and regulatory
Final Organizational Quality Improvement Plan Holly Zimmerman HCS/588 April 4, 2011 Tracy Miller Executive Summary All organizations, if they are truthful with themselves, have room to improve the quality of service they give to their customers. Whether it is the services that are offered or the care that a patient is given when visiting their establishment, Mid-Columbia Medical Center continually works as a team to ensure that everything is done to the best of their ability and to the levels of which their patients have been accustomed to. Time Management is an issue for everyone and Mid-Columbia is no different. One of the major complaints that are often heard from patients is the time they spend in an emergency room or
Communication incorporates the basic elements of communication; meaning there are so many cultural differences, personalities, languages, beliefs, values, morals, and behavior. This is why establishing positive communication along with understanding cultural differences will allow professionals to understand the patient while focusing on his or her need of care. Communication in the health care industry starts the minute a physician meets with the patient on the very first visit or with the receptionist the minute a patient walks in the health facility. When communication is established it should be maintained at all times and on all levels whether it is verbal or non-verbal. Effective Communication takes place through direct communication, voice messages, e-mailing, filling prescriptions, phone calls, memos, letters, and making appointments.
Quality Management Assessment Summary Maria Cordero HCS/451 June 12, 2012 Lauri Rose Quality Management Within an organization quality management is a systematic and continuous process utilize to deliver products and services that can meet or exceed a customer’s expectations. However, in healthcare it has evolved over the years to address the increase demands of patient’s quality of care and services. And addressing the problems in patient outcomes. The healthcare field tends to utilize quality management to focus on the safety of patients and staff, the reduction of medical errors, and avoiding morbidity or mortality rates. To insure and improve the quality of a healthcare facility requires the entire staff to be educated on the definition
Communication Style Regina Haney, Ann Crane, Farida Biobaku, Kendall Larsen HCS/ 350 July 11, 2011 Randall Webb Communication Style Effective communication in healthcare is essential to deliver good patient care. When delegating tasks to co-workers, one needs to be clear and precise. When people have a full understanding of what their job is, they will perform better and patients will get better outcomes. Without effective communication we are setting up our fellow co-workers for failure and our patients as well. Effective communication is necessary to convey the importance of instructions and task to co-workers so they can fully understand the importance of their task and the steps necessary to manage the task.
Quality Management Assessment Tacia Palmer HCS/451 Roger Arbuckle February 18, 2013 Introduction Quality management in the health care aims at ensuring that patients, who seek their services, obtain an exceptional provision of health care. According to Reichert (2011), every health care giver aims at providing quality services to their clients compelling them to employ quality management. Health care organizations perform this task to exhibit their dedication to providing the best care for their clients. Quality management application in health care businesses ensures that doctors and administrators benefit from the identification of ways to enhance internal procedures in order to ensure quality services for their patients. The major
Theory Based Exemplary Article: Implementing Pender's Health Promotion Theory into the Post Partum Setting Kim Freitas Liberty University NURS 502 Dr. Kim Little October 7, 2012 Abstract As a medical professional it is important to impact the patient population in such a way as to treat the condition in which they are seeking attention for, educate the patient on how to care for the condition, along with treatment options and curing factors. In an effort to prevent disease processes or conditions it is important to teach the community at large health promoting behaviors. This is exactly what Nora Pender sought out to do. She realized that the patients she encountered were being treated after a diagnosis, but nothing was being done