Quality Healthcare and the Consumer

617 Words3 Pages
Quality is the distinctive characteristic of an object. It mainly makes the object to tower above the rest. In healthcare, quality is the fundamental factor to consider in provision of health services. Consumers in the healthcare industry are known to attach great value quality healthcare. Due to this reason, many consumers are willing to part with large sums of money and resources to ensure that they access the best healthcare service. Healthcare practitioners on the other hand are not as concerned as the consumers are. This is mainly because some of the practitioners take up health related courses to get a source of income and therefore they are not dedicated to provision of quality healthcare (Raymond G. Carey, 1995). There are instances where lives have been lost due to laziness of healthcare staff. This is one indicator of poor quality in healthcare. Quality healthcare is essential since it is from good health that human beings get the energy to carry on with their daily activities. Human bodies are delicate and as such, they deserve to be treated with utmost care and professionalism. This is the reason why training is essential for all people working in the healthcare sector. There are a number of regulatory bodies that are also set in place to weed out quacks that are out to exploit quick bucks from the unsuspecting public (Eve A. Kerr, 2000). After a consumer has been attended to at a healthcare institution, they get a perception based on the service delivery that they experience at the institution. There are a number of factors that are considered which include the cleanliness of the healthcare facility, the mechanization of the facility and the knowledge of the attendants in the health facility (Raymond G. Carey, 1995). This is customer perceived quality (Qe) varies depending on the type of facility that the consumer visits. The Qe of a consumer who
Open Document