Qfd House of Quality Climbing Harness Example

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Example House of Quality Matrix Product – Rock Climbing Harness © Dr. A. J. Lowe 2000 Key to roof / correlation matrix symbols + Positive / Supporting - Negative / Tradeoff + + - - + DIRECTION OF IMPROVEMENT TECHNICAL REQUIREMENTS Performance measures Size of range Technical details PLANNING MATRIX CUSTOMER REQUIREMENTS Easy to put on Comfortable when hanging Fits over different clothes Accessible gear loops Does not restrict movement Lightweight Safe Attractive TECHNICAL PRIORITIES PERCENTAGE OF TOTAL Our product Competitor A's product Competitor B's product DESIGN TARGETS 2 5 1 3 5 3 5 2 3 4 1 3 4 1 4 2 2 3 2 4 2 5 1 3 5 3 5 4 5 2 3 5 3 4 3 1.2 1.1 2.6 7 1.2 1.4 8.4 22 1.2 1.0 1.2 1.0 1.0 3.0 3 8 3 2 3 4 2 54 81.2 63 23.4 70.2 191.6 98.6 30 612 9 13 10 4 5 3 6 8 12 31 16 1 4 1 2 5 4 5 3 4 1.6 1.4 11.2 29 1.0 1.0 3.0 8 1.0 1.2 6.0 16 1.2 1.1 2.6 38 7 Total (100%) Y 174g 250 Y 193g 321 Y 157g 198 Y 160g 250 4 4mm 5 8mm 4 3mm 6 4mm Key to interrelationship matrix symbols Strong interrelationship Medium interreltionship Weak interrelationship Blank House of Quality Matrix © Dr. A. J. Lowe 2000 Key to roof / correlation matrix symbols + Positive / Supporting - Negative / Tradeoff DIRECTION OF IMPROVEMENT TECHNICAL REQUIREMENTS PLANNING MATRIX CUSTOMER REQUIREMENTS TECHNICAL PRIORITIES PERCENTAGE OF TOTAL Our Product Competitor A's Product Competitor B's Product DESIGN TARGETS Total (100%) Key to interrelationship matrix symbols Strong interrelationship Medium interreltionship Weak interrelationship

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