Unit 1 Principles of communication in adult social care settings. 1.1 Q. Identify different reasons why people communicate. A. There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other.
Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
We need to pool current internal resources within the staff structure that can sign language or fund training for staff to be skilled up. 1.2 Explain how to support effective communication within your own job role My job is as a service we communicate through mediums internally and externally. I support this by developing systems with staff meetings, supervision, training and digital technology. As an organisation we have protocols and information sharing agreements that aid effective communication with partner agencies. We attend multiagency meetings such as Social Services, Mental Health, Probation, Police and partnership meetings with community services.
We all use a variety of communication techniques to both understand and be understood, examples of these are, • Memo, • fax, • e-mail, • voice mail, • letter, • notice board, • reports, • Phone call, • face to face, • Team meetings, • consulting, • group problem solving, • Makaton or British Sign Language • pictures, • photo, • audio or visual recordings. Through communication we teach, learn and in turn relate to others there are many reasons for communication and within the child care setting some examples of how communication is used are, • To build, maintain and promote good working relationships, • To gain and share information, • To gain reassurance and acknowledgements, • To express needs and feelings, • To share thoughts and ideas, • Settling children in and transitions, • Supporting children through play and learning, • Effective teams As I look in more detail at the reasons why we communicate and the methods that can be used I will look at the
Unit 051 Promote Communication in Health, Social Care, Children and Young peoples Settings L01.1 / L01.2 Identify the different types of communication methods and reasons people communicate in these ways. How can communication, in these ways, affect relationships in the work setting? The word Communication derives from the Latin word ‘communis’ that means to share. Basically, communication means to share information. There are many methods of communication and different situations require different approaches.
In this assignment I will be going to explain the factors which can impact upon effective communication and interpersonal interaction and discuss the importance of communication in a health and social care settings. I will outline different theories of communication and link these theories to communication and its effectiveness. Communication is a process that involves the exchange of information, thoughts, ideas and emotions. There are many ways of communicating and this can be done verbally and non-verbally. We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge.
I also need to be able to communicate well with client’s families, carers, colleagues and other professionals (nurses, Social services, doctors, etc). Develop positive relationship to meet service user’s needs. One to one communication between me and client, client families, nurses, doctors, my manger, carers, social services. Good verbal communication and good non-verbal communication- emails, sms, risk assessments, care plans, MAR-charts. Before any support can be given, manager will go to visit client/ individual to do assessment to make sure their needs and preferences and a base line regarding their communication abilities and methods will be established.
Lynda Smith Unit 501 Use and develop systems that promote communication (SHC51) 1 & 1.1 I have an obligation and duty to ensure that effective communication takes place with those who I work with, come into contact and communicate with as part of my own role. I work and share information with colleagues within my team communicating in a number of ways. These include staff meetings where I communicate verbally and listen to other staff members about families we are presently working with. Doing this allows a dialogue of communication between staff members that allows opinions, suggestions and strategies to be shared that we can then use as ways of working and communicating effectively with families. For example I shared my knowledge with a staff member who needed advise about a young girl who was using inappropriate sexualised language and behaviour.
Diploma in Leadership for Health and Social Care Services Unit: SHC 51 Use and develop systems that promote communication. 1. Be able to address the range of communication requirements in own role. 1.1 Review the range of groups and individuals whose communication needs must be addressed. In my role I have to deal with a wide range of individuals who are both directly associated with the Care Home and those who are a necessity but who are indirectly required to assist with the business/operational needs.
This is an ongoing process with health care due the changes in needs of individuals who use our service. I explain the company’s