Qcf Unit 1

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QCF Unit 1 Introduction to communication 2.1 I can find out an individual’s preferred communication methods by asking the client, reading their care plan, ask relatives, ask colleagues, medical notes or previous placement plans. 2.2 Within my work setting I work with a client who use’s pecs to help his communication needs. These a small pictures with the written word underneath them. They are used when offering a choice of activities or a choice of food, usually two pec symbols are given at a time. 2.3 Sometimes we need to seek advice externally from someone such as a psychologist, music therapy, occupational therapist, speech and language therapist to be able to improve our communication with a client. Sometimes a client can ask or demonstrate things which we don’t understand, this is why it is so important to have good communication amongst the staff working with that client 3.2 I continue to develop my skills for listening, questioning and explaining to improve ways of communicating effectively by using simple words in short sentences and speaking slower and allowing processing time. If the barriers of communication continue to be a problem then I will use body language and/or touch to help. Trying to understand the point of view of or held by another person can also reduce barriers to communication 3.3 The simplest way to check if communication has been understood is to ask the client, in my work setting the client I support will usually give a nod, or show you an open palm. This is their way of telling me they have understood myself 4.2 Confidentially is a day to day necessity, the information which we give one another is only shared with those who directly work with he client unless it is needed for advice for an external body. A handover is given twice a day to share information amongst the staff team and anyone else who it has been agreed

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