Cu2941 use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role In my role as deputy manager and clinical nurse lead I am required to communicate with individuals and groups of people, whether they are the people that I manage directly, senior managers, external agencies, residents or their families. I will do this through several methods including face to face meetings, training, networking, undertaking assessments and planning care plans. I need to use a range of skills to enable my communication to be successful. Listen Disseminate information Deliver information Provide and receive feedback Use questioning to clarify Take written notes Formulate responses Negotiate, debate, and compromise Make decisions Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance.
You should always be direct and clear about what you are saying to the child, you could get them to repeat what you have said to them back to you so you know they are clear of what you have said. It is important to encourage them to ask questions and are able to offer their suggestions, for example at my workplace if I read a story to the children I would ask questions like “How do you think the characters felt in the story”. 3. Explain how different social,professional and cultural contexts may affect relationships and the way people communicate. (1 1.3) Lack of understanding of one another's background and culture is a major factor as there are some certain behaviours that
Unit 1 Promote communication in health, social care or children’s and young people’s settings. 1.1 There is lots of different reasons to why people communicate such as expressing their feelings, sharing information, to give and receive instructions, people also communicate in order to begin relationships with others. Communication is a basic requirement for a care workers role as they have to communicate with various individuals on a daily basis; it’s an essential tool as it helps them meet the individual’s needs and requirements. Communication between care workers and other care professionals is very important as it ensures effective team working and progression of care, also ensures any problems or important information can be passed between staff. Within the care settings the carers are to attend handover which is at the start and end of every shift this is to make sure all staff are informed and up to date on all current situations within the work place.
It is vital I learn from my mistakes and using reflective practice will help do this. Watching and learning from colleagues while working is important with all their skills and experience they will be able to pass knowledge and advice on to me and assist in any problems I may be having. 1.2 Explain the importance of reflective practice in continuously improving the quality of service provided The social care sector is forever changing so we must constantly change our service to meet the needs of individuals. By using reflective practice we can assess were we may be lacking in knowledge and skills and improve how we work on our own or within a team. Learning from your past and other colleagues advice gives you a better knowledge and understanding of how to deal with situations efficiently and carefully e.g.
CU1531 Engage in Personal Development in Health, Social Care or Children’s and Young People’s Setting 1. Understand what is required for competence in own work role 1.1 Describe the duties and responsibilities of own work role My specific duties in my role as a contact worker require me to ensure that I have read and understood the policies and procedures within the workplace. During my induction I went through the structures in place, including who the managers were what their roles were and who I reported to during my daily work. I was informed of my duties and my responsibilities and what was expected of me and what I would expect in turn. As an organisation we are also governed by other regulators ensuring that compliance with regulations and law are adhered too.
In turn, they will receive further information which will allow them to know more about their medical condition. 4. To negotiate with others – The setting manager will establish a working relationship with groups of parents, professionals and committees to discuss policies and procedures. 5. To express needs and feelings – Children must feel confident that adults will acknowledge them.
Unit4222-201 Introduction to communication in health and social care or children's and young people's settings (SHC 21) Different reasons people communicate. People communicate with others in many different ways, but the key aspect of communication is to express needs, share your ideas or information, you may need to reassure, express feeling and socialise with people. Other reasons why you may communicate are to instruct people, encourage others to do their goals or to share with others your experiences. How communication affects all aspects of my work. I communicate with every person i work with, although the most important is the communication between me and my clients.
As careers we complete communication books for each individual to keep all members of staff informed and aware of current situations. We also communicate to maintain and establish relationships with others, to share opinions, knowledge, emotions, to give encouragement and show others they are valued. The individuals will communicate with carers to express their needs and to ensure they are met. As a Carer I would also discuss the options and choices available to allow them an informed choice. 1.2: Explain how communication affects relationships in the work setting.
Planning unit SHC21-communication with EYs settings SHC21-1.1 There are many different reasons why people communicate they communicate for social interaction and building relationships, gathering information about specific needs or interests, educating and teaching, Delegating manager/supervisor to staff, promoting for example advertising on internet or giving out leaflets, disputes/arguments expressing feelings. SCH21-1.2 Communication affects all aspects of own work because you need to communicate to find out specific needs and interests of children in your setting, it helps you create a bond and trust with the parent and child, communicating with your colleagues helps you and them to do your job to the best of your ability, and improves team work and understanding of role. Sending out emails on upcoming events or any contagious illness, that could of come up in the setting, helps parents know what we do and what happens while their children are in our care, it also improves the communication with parents and also keeping them happy as well as their children. SCH21-1.3 It is important to observe an individual’s reaction while communicating with them because; it
Families need to be included in any changes, or plans for the service, and close friends of individuals. Case Managers, commissioners and if registered, CQC all must be kept current, along with Operation and Regional Managers of the organisation. 1.2 Communication in a service has to be constantly monitored and adapted if not proving to be effective. A communication book is an excellent communication tool, staff make a note of any appointments, telephone calls, meetings that have happened during their shift. When staffs come on duty they must first read the communication book, and then sign each entry.