CONSULTING B ETHICS PROGRAM Confidentiality When working with clients regarding the receiving and giving of personal information we must strive to ensure that all information be kept confidential to ensure a bond of trust with our clients and also a level of expertise and lawful respect to their businesses. This confidentiality of information should be used in all forms of information whither current or past clients with whom we may encounter. Ethics We must always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Any information or advice given should reflect our ethical guidelines as well as societal to ensure our clients continue with us. Any information or actions we apply need to comply with in the law and logically with our society we are doing business with.
COMMUNICATION 1.1.1 | There is a range of communications in any workplace. In Health and social care this range can be very variable, depending on the sector that you are communicating with. You will be required to communicate with individuals and groups. These can range from service users, their families, staff and other organisations. Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
WRITTEN QUESTIONS Unit Title: Principles for implementing duty of care in health, social care or children’s and young people’s settings Unit sector reference: SHC34 Candidate name: ……… ……………………………………………………………. Answer the following questions, give examples where necessary. Question | Answers | 1.1 Explain what it means to have a duty of care in own work role | As a professional working within health care, it is necessary and very important that we follow a code of practice which is set out by each employer in all work settings; this involves putting the needs and interests of those that we care for first. It is vital to keep everyone in our care safe from harm and unnecessary risk, which means we need to ensure that no individual in our care is abused or neglected. Also planning the day and having a routine which best fits around each individual ensuring that their best interests and personal choices come first.
UNIT 202 Introduction to personal development in health, social care or children’s and young people’s settings. Outcome 1 Understand what is required for competence in own work role 1/ As a care worker it is my duties to ensure I promote a professional and well presented manner. It is my duty to ensure I have been given full training when regarding to medical or manual handling activities. It is my responsibility to ensure the safety and protection of the people I support. I must report any danger that I think can cause harm to myself or others, I have a responsibility to follow company procedures and policies always within my own role.
In my job role as Deputy Manager I have to take into consideration our residents but their families, visitors, external healthcare professionals and other staff within the home. I ensure the communication needs of our residents are met by ensuring care plans are current, thoroughly reviewed and any changes are implemented and cascaded down to relevant staff members. In my position I use a lot of formal communication i.e. staff Supervisions, PDRs, team meetings, investigative interviews and handovers. I have to ensure that all important information is passed over in such a manner that I can evidence this has been done.
All communications are confidential and on a “need to know” basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client and so all staff are aware of the up to date needs of the client. Different ways to communicate in a health and social care setting are during a handover and an up to date accurate communication book. 2. Explain how communication affects relationships in the work setting Communication in the workplace is an important part of my role.
Duty of Care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans. And inform the office of any changes to medication so everyone can keep up the constant care. Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks. Organisations should always ensure that they consult legal and legislative requirements when developing and maintaining their duty of care frameworks and consider working alone guidelines. 2.1 Dilemmas that may arise: • Equipment - Clients may refuse to use hoists and stand aids as they have had bad experience in the past with using them which could affect clients hygiene, physical needs and means that staff can’t do their job to a high standard we would take note of what the clients have said and ring the manager to come up with another solution.
Child staff ratios have to be followed, proper medical coverage for each and every employee has to be meet, and proper care for each and every child. When working in a childcare center each employee have to treat each child just like it is there own child. The brochure (“ North Carolina Childcare Law and Rules”, 2007) noted that childcare centers must keep accurate
SHC34 Principles for implementing duty of care in health and social care or children’s and people’s settings. 1:1 ‘Duty of care’ is a phrase used to describe the obligations implicit in your role as a health or social care worker. As a health or social care worker you owe a duty of care to your patients/service users, your colleagues, your employer, yourself and the public interest. Everyone has a duty of care – it is not something that you can opt out of. The duty of care applies to all staff of all occupations and levels.