Firstly, they create the Two-in box working method to get the engineering staff working directly with the Construction staff throughout the life of the project to overcome the construction completion syndromes. The project manager and sustaining manager (or system owner) work together and take the same responsibility for the project scope, budget and schedule. Because they have different focus aspects, which could cause paradox and competition, but under the same target: make the project successful, these two managers must be able to communicate and work in a team environment. In addition, both of the participants do their jobs more efficiently and pay more attention to the details of their individual responsibilities to ensure the success of project. Secondly, in order to track the financial issues, TI created the “checkbook” to handle the construction of a semi-conductor manufacturing plant.
He also hired a group of managers who had significant plant manufacturing experience. This hiring was done to ensure that the design would not be “thrown over the wall” which had happened in the past. Smith also located the design team in the same facility to increase communication, foster team building as well as speed up the decision making process. What should he have done differently? I liked his approach to leadership and his concept of aligning the processes, organization, strategy and the means of measuring the progress.
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
The boss will ensure all employee have the information, resources, and support they will need to do the work. A good boss provides employees with suggestions and feedback to improve their work performance. Whether it is a job well done, or constructive criticism, a good boss will strive to support and motivate the employees in their present position. This motivates employees to take a proactive approach to self-development, and growth within the business. There needs to be an open line of communication.
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable. Most businesses, no matter the industry, sets certain guidelines to which its employees are expected to adhere to, these rules are usually explained in the employee handbook. Professionalism is essentially, the knowledge that an individual conveys about a certain field. At work, professionalism refers to a person doing his or her job with sincerity, and maintaining professional etiquette and ethics in the workplace. Companies specify which behaviors are acceptable, and which are not, when they first start the hiring process for a new employee.
* Conduct regular market research and performance reviews * Ensure each team member has individual job criteria so they know what their goals are and what is expected of them. * Regularly check that their goals are being met and they are following their plans * Conduct surveys from customers asking them how they were treated and if they were satisfied with the outcome of their visit. Also ensure the surveys state who dealt with them * Feedback information to the team member and discuss the outcomes. * Ensure you discuss what they need to work on and improve and how they can achieve their goals more efficiently if needed. * Always finish on a positive discussing what they do well and how many goals they have managed to achieve.
Showing consistency in following the all company policies from behavior and dress to holidays, illness and health and safety. Being competent in my job by learning as much about the company process I can and to share what I’ve learnt and always look for ways to update my skills. I can improve by being more punctual I expect the staff to arrive on time and be ready to work so I need to be early too. Being on hand before the staff so that should any problems arise I can deal with them. 2.
To develop such a culture, first of all review your workplace keeping in mind its size, the type of work it does, where it is located, who it employs, who uses its services, and what its goals are we want to achieve, then create an action plan for it keeping in mind the changes and benefits you want to achieve by it. Following measures should be considered in the action plan: Actively involve all employees including senior and junior members and should encourage them for equal participation. Monitoring the employees and their participation and enquire about their experiences and their problems. Ensure the organisation’s core values and policies include a commitment to equality, human rights and inclusive