Effective communication can benefit your working role especially relationships between you and the children in your care or key children you or your colleagues and between you and parents. When communicating with children you need to be at their level and having eye contact is important. Its good to take time and allow time for the child to absorb what's said and maybe relay back to you what you have said, use open-ended questions to understand the point that being made, be open-minded and try to understand their point of view, use age-appropriate language maybe alongside pictorial communication or these can be used alone , be consistent and use positive body language, when talking ensure your showing respect for where you talk and the way you talk. When communicating with parents its so important that they feel you understand, listen, care about what they are saying and that they feel you value their child's development to ensure this you should have a range of effective communication methods like telephone,email,face to face and home communication books.
Answer: • Helps to build trust • Prevents misunderstandings • Supports development of effective relationships Learning outcomes Assessment criteria 1.3 Question: Why must you observe residents reactions when communicating to them. What points would you be observing –verbal and non verbal and the reasons that these may mean 1. Understand why communication is important in the work setting. Answer: • Verbal communication eg tone, pitch, silence • Non verbal communication eg body language, facial expressions, eye contact, gestures, touch. • To understand emotional state • Knowing if information has been understood • When and how to adjust communication method • Recognising barriers to communication Learning outcomes Assessment criteria 2.1 Question: How do you find out about the individuals language, needs and wishes?
ü So the service user can understand what the carer is doing. Ø To socialise Ø To help Ø For reassurance ü So the service user knows why the carer is there. ü To motive ü Help the service user co-operate (protect independence) Ø Trust Ø For protection ü Like abuse ü Stop carers using dangerous practice ü To stop an accident occurring. 1.2 – Explain how effective communication affects all aspects of working in adult social care settings. Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have.
4. To express needs and share ideas and build relationships through feelings and ideas. To socialise and share experiences with another person. AII) Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. Effective communication can affect relationships in an adult social care setting between individuals using the service.
SHC 21 2 2.1 Find out an individual’s communication and language needs, wishes and preferences Not everyone communicates in the same way. It is important to find out a person’s communication preferences to be able to support them in the best way and meet their needs. People can have a wide range of communication needs such as: * Language * Physical ability * Culture * Self-confidence * Level of learning ability You can find out an individual’s preferred communication method by asking them or their parents if they have any preferences, observing them, discussing with your team partially someone who has previously worked with the individual and reading any information you have about them. 3.1 Identify barriers to communication. Sometimes communication isn’t always straight forward.
1. Identify the different reasons why people communicate (1.1.1) People communicate to make friends and build relationships, to express feelings, thoughts and emotions, to express needs, wishes and preferences, to obtain and exchange information. Communication helps maintain independence. 2. Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
Speech disorders may be identified using an articulation test. Basic interpersonal communication skills and cognitive academic language proficiency should be considered for students with limited English proficiency (Students with Communication Disorders, 2009, Slide
In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. 1.2 Explain how communication affects relationships in an adult social care setting. Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and
Unit 201 Outcome 1 understand why communication is important in adult social care settings. 1.1 To express needs, to share ideas and information, to reassure people, express feelings, Build relationships, receive information and instructions, and socialise. 1.2 to ensure that our learners are kept in a safe environment, and staff commutate anything that is important and relevant so we communicate using key things such as, Handover with Colleagues, books staff, message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate if not then you may face conciseness 1.3 Its important to observe individuals reactions when communicating with them as our learners express themselves differently. Those learners that are nonverbal use various methods such as expressions, hand signals etc.