Public Services Unit 3 P5

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Unit 3 (P5) Review the methods used by the Public Services to ensure they have a diverse work force. Introduction. This essay will show information about methods used by the public services to ensure that they have a diverse workforce. Essay will gather some of the information, on workplace such as: policies and procedures, carried out in workplace, bullying and harassment in workplace e.g. Essay will also show various explanations, such as: Grievance procedure, Legal advice, and lots more. Policies and procedures A set of policies are principles, rules, and guidelines formulated or adopted by an organization to reach its long-term goals and typically published in a booklet or other form that is widely accessible. Policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them. Procedures are the specific methods employed to express policies in action in day-to-day operations of the organization. Together, policies and procedures ensure that a point of view held by the governing body of an organization is translated into steps that result in an outcome compatible with that view. Policies and procedures, involve Legislations, which are protected by law. If law is violated, then prosecution procedures take place, it is a nonstop circle. Grievance- procedure Is a written complaint about work conditions, that doesn’t satisfy, upset worker. They can make a formal grievance complaint if they’ve tried solving a problem by talking to manager but they’re not satisfied. The employer should put their grievance procedure in writing. Worker should be able to find this in their: company handbook human resources (HR) or personnel manual HR intranet site employment contract Their employer’s grievance procedure should include these steps:

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