Psychologists Study Music In The Workplace

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Psychologists Study Music in the Workplace Serria Dawson LAC International Assignment 1 Conducting a study of music in call centers will enable companies to research the effects on the staffs mood, productivity and performance. In my personal experiences listening to calming music can promote positive reactions when CSR’s (Customer Service Representatives) are talking with difficult or angry customers on the phone or in person the CSR’s are capable of managing the difficult customer by remaining calm and able to offer the best solution for the situation. Of the five types of psychological research, naturalistic observation would be applied. The researchers would only observe and record the behaviors of the employees without any manipulation to the call center environment. While listening to different styles of music playing in the background researchers will record the reactions of CSR and the effects it has on how they perform and interact with co workers. The study can then be repeated without music to enable comparative data After collecting the data from the observations, research can then be found in other similar Case Studies. The research would have been done on a small group of CSR’s in a similar setting with and without music playing in the background. The study of the effects of music showing statistics of mood, productivity, and team interactions while listening to various styles of music such as classical, country and metal rock vs. no music at all (Weber, 2008). The data would then be compared to previous studies such as the one shown listed at www.prsformusic.com(2009) in which Staff working in the data input area of a high street bank’s voucher processing centre were exposed to fast, slow and no music, over the course of three weeks (North, 2004). Personal bias of the researcher in this study would be a particular
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