If I feel I can’t talk to my nurse in charge about the problem I can talk to my head of care ,but if I am not satisfied I can talk with my deputy manager. If I am still not happy with how they deal with it I can make a formal grievance complaint. The grievance procedure should also include the following steps: -writing the letter to employer setting out the details of grievance; -a meeting with employer to discuss the issue; -the ability to appeal employer's decision.
Explain to your colleague what information you needed to know, return and inform your customer and ask them if they needed any further help. c) Explain to your customer unfortunately you cant answer their query but if they didn’t mind waiting a few minutes you would find out off a colleague what it is they needed to know. Return thank your customer for their patience, inform them with the information they required and ask them if they needed any further help. 3. Obtain help from a colleague if you are not able to deal with your customers request you would: a) Your colleague is also dealing with a customer, you interrupt them and ask them the information you need, thanking them for their time.
An example of this is how health care organizations have sought to deal with specific clinical ethical issues surrounding death and dying, organ transplantations, and informed consent before they have assessed the ethical organizational life and ethical infrastructure of the total organization. However, to change the way an organization practices, one must take the culture of its employees and customers into consideration. Ignoring culture in attempting to refocus the values orientation of an organization is similar to ignoring causes and treating symptoms (Cipriano Silva, 1998). Another example of ethical issues in the workplace involves patient confidentiality. On several occasions, administrators are instructed to perform based on standards of the company not congruent with their own.
Occasionally residents try to get through the front door. Sometimes agitated residents sit in reception so I try to get them to focus on something else to take their mind off the problem. Explain the purpose of a positive image of self and the organisation and how. I think a good receptionist should come across as competent and informative. I’ve tried to learn as much as I can about the company and the workplace.
Asia may not want to be examined by him because it may be against her culture and beliefs to be touched by a man who is not her husband. In the workplace: Stephanie’s new job (page 13) 1 Stephanie can find out how service users communicate by reading their care plans, talking to colleagues, observing the individuals, and by talking to them, or their family and friends. In the workplace: Sharing information (page 19) 1 The service users would have to repeat themselves again to another member of staff to give them the information they need. In the meantime the staff would find it difficult to meet the needs of the service users. Have a go: Positioning yourself correctly (page 22) The care worker is at the same level as the service user, and he is making eye contact.
Tillman the court recognized a medical employer’s ability to protect legitimate business interests, stating “customer contacts, special training of employees, trade secrets, confidential information, loss of clients, good will, reputation, and referral services” all constitute legitimate business interests. [xvii] Patients become accustomed to having appointments with their doctor of choice. If a doctor terminates employment with Kent Clinic and sets up practice nearby, the potential loss of clientele could be devastating to the clinic. Non-compete clauses in employment contracts should be for a reasonable amount of time and territory. In Foltz v. Struxness the court ruled against the non-compete clause because it was for a period of 10 years and within 100 miles.
Klass discovered the ways of speaking different language at the hospital. The point of this language is so the doctors can have a conversation concerning the patient without them being aware of what is being said about them medically. Klass is satisfied in knowing a dissimilar communication with her coworkers for the sake of the patients. “There are many specific expressions manage to avoid, but even as I remark them, promising myself I will never use them, I find that this language is becoming my professional speech” (Klass 489). She is proud of what has learned and is proud of what she is becoming.
Also this apology letter was very personal, another thing we do not expect to come out of an apology letter. We expect it to say sorry for the inconvenience, we send you our greatest apologies, the end. Not in this case, the employee Rick goes on to tell the recipient of the letter about his personal life, he compares his use of the newest model of the I can speak to show her how much happier she would be with a newer model. In most cases she would just be told the features of the new model in the letter, but rick makes sure she knows how it has affected his life personally. He even goes on to call her foolish in a sense he says in the letter
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
Working with people for long periods gives room for relationships and repore to be established. In a business setting between employees and clients this can cause moral and ethical issues to arise. As an employee of a substance abuse treatment center, it is encouraged that staff build a repore as well as a relationship with clients, but the relationship is to be stopped when a client graduates the program and is discharged. This causes a moral dilemma in decisions that can be life-changing for both the client and the employee. Moral dilemmas are best defined as “to be faced with a situation in which no matter what one does, one does wrong” (Hughes, 2012, p. 1).