Good communication with the residents encourages participation in activities therefore promoting equality within the care setting. The resident can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed and to a high standard. Good communication between staff members is important to ensure problems are picked up and dealt quickly and shared amongst staff. Such as an elderly resident having a preference to a cup of tea rather then coffee, the resident communicates this information effectively to staff and staff listening and understanding that the resident hates coffee and communicates this information on to their colleagues.
You can use constructive feed back to build on use it as a tool not a negative. Work as part of a team; keep calm listen and respect, the people you are working with. Your past experiences can also help, and using your own initiative being positive. Appraisals are good way to receive constructive feedback, this will show your strengths and weakness, you might need more training on your moving and handling as you are not using the equipment properly. I receive positive feedback from my manager, she had over heard me talking to a service user who was being challenging with me, she explained she was very happy with the way I dealt with the situation calmed things down before they became worst.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
Customer advisor Customer service advisor at Star café is responsible to listen to their customers as it is small amount of customers and are able to cater to all their needs and necessities. They need to care and compliant the customers as their improvements will help the business and improvements of creating more customers. On the other hand, Customer service advisor in Sainsbury’s have different duties and responsibilities compared to Star café because they guide customers and keep them happy to provide good customers service. This is important to ensure that they build customers loyalty. A customer advisor also, interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
The products will be served in a friendly manner and the atmosphere will be a serene one that will leave our customers feeling satisfied after their encounter with our company. This will cause our business to succeed and thrive throughout the years. Caffe Umbria’s ideology is to provide its target market with high quality but mid-priced coffee on the go and in bagged blends to make and serve at home. By providing a cheaper alternative to places like Starbucks and other name brand expensive coffee shops, Caffe Umbria must make many smart choices when it comes to planning pricing, packaging and distribution. Companies with smaller profit margins must create a larger following of loyal customers because they need to rely on the quantity of customers, not the markup, for their profits.
Such incentives could include employee of the month and small gifts for top customer services. When setting up such incentives it is important to get the employees input on what would help to motivate them in keeping up customer service and sales. Employees also want to know you are making investment in them. By having regular trainings to keep employees up on the menu, safety regulations, and customer service the employer is showing there invested. Trainings should also be fun and not nuisance for the employee to complete.
This is because you will have already met some of the staff and realised they are actually very friendly and you can familiarise yourself with your surroundings so you won’t get lost on your competency-based interview and risk look silly. The main advantages shown in the case study are: The day prepares the applicant for the competence-based interview. It will give him/her guidance on what qualities they are looking for by meeting the other staff that work there. T By doing a day’s work it will give the applicant the opportunity to know exactly what he/she would be doing and give him/her knowledge of what they expect in the workplace It gives the applicant a chance to show off their skills to other team members and managers By seeing the other applicants you will be able to measure up how your own skills compare to theirs, more qualities to state during the interview He/she will be able to hopefully make a few friends so that if successful their first day of work will not be so daunting and you will gain confidence The main disadvantages shown in the case study
In conclusion, Kudler Fine Foods needs an effective management team to operate successfully at their best ability by allowing them to implement their knowledge and skills to improve productivity around the business. Improving the website will definately allow the business to improve service therefore will atract more clients to increase revenue. Fixing this issue will improve many other areas of the business and become a better
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
As an employee of a company who thinks highly enough to aid in education and bettering oneself as a person, well, gracious seems to come to mind. Changing jobs and employers is not what people normally want to do, so giving them reasons to stay is all that it takes. At Donco, we believe that the continuous effort to assist in employee health and wellness is strategy that affords all to win. A company is made up of its employees, for their bettering is our bettering. Education has many other positive ripple effects.