Promote Communication in Health Social Care Setting

442 Words2 Pages
Communication Unit 301 Q1. We communicate for the following reasons * Emotional needs to be met * Esteem needs to be met * Physical needs to be met * Social contact * Express ourselves * Make friends and relationships * Pass on information * Receive information * To warn others * Learn * Complain * Interact Q2.Communication affects relationships because it allows us to understand, read and explain situations, feelings, questions and other people’s needs. Without communication, relationships, whether personal, workplace or with service users, can breakdown and cause upset, anger and frustration. Q3. Factors to consider to promote affective communications: Verbal communication * Volume of speech * Choice of words * Tone of voice * Speed Non Verbal * Eye contact * Body language * Body positioning * Touch * Facial expression It is important to be aware of how individuals communicate, if they have any special needs or preferences. This information can be found in the individuals care plan. Q4. Individuals from other cultures may interpret our communications differently as they use different methods or have another understanding for words we might use for example slangs terms. Eye contact and physical closeness could also be misinterpreted causing offence or an intrusion. Q5. The barriers of communication can either be physical such as a desk or closed door and environmental such lighting and noise. Lighting is important so as to be able to read the nonverbal communications properly for the understanding and sometimes safety of others and noise levels to be able to hear properly, preventing any confusion and ensuring information is understood. Physical proximity can also be a barrier depending on the individual’s cultures or social backgrounds as this may cause to
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