There are many barriers to effective communication which include hearing difficulties, blindness or poor sight, mental health problems, different language barriers, being under the influence of drink or drugs, learning disabilities, different accents and lack of confidence. Effective help and advice is available to improve communication and overcome some of these barriers. Sign language specialists, interpreting and translation services, speech and language specialists, occupational therapists, special educational needs co-ordinator, support from colleagues, manager or supervisor and use of picture cards are all methods of doing this. Confidentiality means keeping personal information gained from a service user/client secret and not disclosing this information to anyone else.
Unit 4222-395 Outcome 1 1.1 Two way communication is one askes a question then the other responds for example. The main features of communication are a conversation one person talks the other listens and communes back if necessary. 1.2 Its important for two way communication with someone with sensory loss because they can feel alone isolated depressed and sometimes a conversation can make a big difference it can help there self-esteem may be get something off their chest even just get advice. 1.3 I need to be prepared to repeat what I say orally, in writing, or using multiple formats to communicate with the service user. I need to provide extra time for decision-making.
To overcome environmental factors during communication health and social care professional needs to ensure that noise is kept to a minimum or if the noise is too much to control they should remove service user to suitable place, service provider needs to ensure that the lighting would enable people to see interpreters / facial expressions and if they need to lip read, they could be able to see facial expression of others and that the temperature of the room is comfortable for the service users and the service provider. Cultural Differences People behave in different ways and have different beliefs in day to day activities. Examples could be religion, ethnicity, language. To overcome these barriers research may need to be done to find out more about a particular culture. A disability can have barriers to communication.
2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way. People have a wide range of Communication needs which involve factors such as * Physical ability * Language * Sensory ability It’s important to find this out as you will have to communicate service Users’ needs and wishes. 2.2 Describe a range of communication methods There are 2 main ways to communicate, Verbal and non-verbal.
Adding something during a conversation process can make the listener to miss some important parts of the message leading to wrong interpretation of information. A listener should make comments when the speaker has finished talking. During this time, the listener may opt to repeat what the speaker said using his or her own words to enable the speaker clarify any information that the listener got wrongly. If possible, people should observe active listening in all situations where communication is taking place. Effective communication is very important especially when the listener hopes to achieve an excellent work and personal relationship.
Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs. 1.3 Be able to reduce barriers to communication Environmental factors – noise, poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip-read. Also being too hot or cold cause discomfort and those that lack privacy discourage people from expressing their feelings and problems. Development Stage – a person’s development stage could limit their ability to communicate and may be a barrier to effective communication, if you don’t take this into account when choosing your words or way of talking to them. Don’t use long sentences, complex words or unusual phrases with young children, for
1.1. IDENTIFY DIFFERENT REASON WHY PEOPLE COMMUNICATE. To express our feelings Because we want to understand each other Because we want to learn new things To ask questions and assure people Communication help you to understand the needs of others Communicate to understand cultural differences Communication is vital for seeking and providing information Communication can be used to bring out changes in attitude, motivate people, establish and maintain relationships We communicate to express emotions like courage, fear, joy, sorrow, satisfaction or disappointment with appropriate gestures and words Understanding non-verbal messages, eyes, face, body movements, body postures, body position, touch, gesture, tone of voice, muscle tension Communication is a process by which two or more people exchange ideas, facts, feelings or impression in ways that each gains a common understanding of the message Communication is crucial for developing positive relationship with clients and their families, colleaques and other proffessionals Communication is any act by which one person gives to or receives from another person, information about that person’s needs, desires, perceptions, knowledge or effective state Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms and may occur through spoken or other modes. 1.2. EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK.
Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you. 3.1 Explain how people from different backgrounds may use and/ or interpret communication methods in different ways A: when communicating with a person from a different background its important to take into consideration English may not be there first language or body language may mean have different meanings to our understanding. The main thing is too make sure the person feel comfortable with you and make sure there know their being listened to at whatever level is achieved. 3.5 Explain how to access extra support or services to enable individuals to communicate effectively A: When working with a person who may be needing more time or access to services the best thing to do would be to note this down and pass onto a member of staff above you who could then look into the options of a
The purpose of this paper is to take a closer look and to identify nonverbal forms of communication such as touch, eye contact, facial expression, hand gestures, stance and posture. Also consider ways to sharpen perception of nonverbal communication. When perceiving nonverbal communication one must consider the context and setting of the interaction, as well as cultural differences among individuals. What is acceptable in one culture may in fact be offensive in another culture. It is important to recognize these factors while communicating with others.
Thus, reduce misunderstanding in the communication process. Sensitivity to others is the other criteria for interpersonal skills. Good communication not only focuses on verbal action, but also the nonverbal action. During the negotiation session, PCO’s should being aware to read out client’s unspoken feeling through the nonverbal signal. Such as facial expression, eye contact and body language.