Effective communication enables service users’ needs and wishes to be met. The individuals personality or behaviour could affect the way they communicate with others. For example, if the person is shy he or she may not be in the mood to communicate clearly, and may stumble on their words. How we communicate with the service users we support, is very important that we communicate with them very clearly, due to their cognitive disorder they may misunderstand what we are trying to say. This could also affect the relationship we have with the servicer users.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
SHC 21, 1.3 It is important to observe a persons reaction when you communicate with them so you know if they undersatand what it is you are trying to explaine or show them, a persons facial reaction can let you know how a person is feeling or weather they understand you. It is important to understand a person body language to know if they truely understand as some people are not confident enough to express there thoughts or feelings if a person looks relaxed it may mean they are happy if a person has there arms crossed tight to there chest it may mean they are angry. It is very important to observe a child or adult so you will know how to respond
People communicate for many reasons. Sometimes for just a chat and sometimes to express their feelings. Such as love, happiness, pain, fear and anger. It is important to get information across from service user to carer on what needs to be done on our visits. Also from carer to service user to make sure we understand each other.
Smiling. If they are paying attention to what you are saying. Many people have different ways of expressing their feelings through expressions. Understand how to meet the communication and language needs,wishes and preferences of an individual It is important to find out and individuals communication and language needs as it may produce a barrier between you and the client. They may speak a different language to what you can speak which will then make communication very hard.
If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly. They may ‘give up’ if they feel under pressure. • Eye contact and visibility, body language. Much of communication is visible. If a person can have eye contact with you and pick up o body language and other visual cues it will help their understanding and communication.
Pain can effect individuals communication so it is therefore important to observe their behaviour for signs of pain. The individual may become distressed and agitated and they may shout out to communicate. 2. Encourage an individual to express feelings of discomfort or pain. You can encourage someone to express feelings of discomfort or pain by making sure they know that they are safe around you and that you are a safe person to talk to and then slowly asking them.
5.4.c Handovers or team meetings are good opportunities to make co-workers aware of the concerns I may have. Maybe together we can find ways of working that minimise distress and discomfort. I may also find that your worries are shared by others and might identify a procedure that needs to be changed. Reporting my concerns is also important. 5.5.a Usually, if someone feels uncomfortable they will move about until they find a more comfortable position.
They may think this because of their past or because they are being bullied. When people feel like this they will feel scared to go and talk to someone about their problems. In this situation we would go and help them and talk to them and help them bring their self-esteem up by doing activities with them. Lack of support is another we may come across. Not knowing who we can contact for advice and support for information or help.
The client may also come to the sessions having drawn up their own plans for progressing. This shows that the client is ready for change and is being much more assertive with their counsellor. A client counsellor session can also start to become quite stagnant. No further development would show that something is amiss. This is usually as a result of the client needing to gain more from their sessions rather than continually going over the same issues.