1.2 Explain how communication affects relationships in the work setting. We use communication to build relationships in our workplaces with our peers, bosses and the people we support. If we communicate positively to one another then we will get positive results and work in a positive environment. This will help build good working relationships amongst staff and the people we support. Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect.
B) Wishes and preferences; - To make sure the individual is happy with the service being provided and can feel comfortable with the member of staff and be able to talk to them about any problems or issues they may have. AvExplain how good communication can have a positive effect on the way a social care worker interacts with; A) Colleagues; - It can help with teamwork by understanding how others are working. It also means that everyone will know what is going on and can follow the same methods. B) Individuals using the service and carers; - The individuals
* Formal and informal communication Reasons for communicating: * To feel closer to people around * To satisfy our emotional needs * To express ourselves * To understand others and for others to understand us * To socialise * To show gratitude and express appreciation * To satisfy our physical need * In order to feel safe and wanted 2. Explain how communication affects relationships in the work setting. The ability to communicate well at work helps in building good working relationship with those in our care and our colleagues and all he car team. We can build good communication skills by being a good listener and a good observer. Communication is a two way process, talking and listening.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
• Social - To be able to form positive relationships. • Emotional - To be loved and accepted. • Meeting personal potential - To be able to achieve and develop to full potential. 1.2 Explain how effective communication affects all aspects of own work: In relationships, the building of trust and understanding between people makes it easier to get things done. If I work as part of a team, I will need to work alongside colleagues and share a workload.
1.2 Explain how effective communication affects all aspects of own work -Communication is very good in the setting it helps to understand individuals feelings, share skills and some important information, which leads to understanding each other. -It prevents misunderstanding and finger pointing to each other in the setting and it raises awareness. It helps to build up self-esteem and confident in workers because u will build trust with your colleagues and people who uses the services. 1.3 Explain why it is important to observe and individual’s reaction when communicating with them -It is very important to observe because most of communication is non - verbal, so if you do not pay attention you will miss out on a large part of communication because you have to watch people’s facial and bodily reaction, any gestures they use, how they are, are they upset 2. Be able to meet the communication and language needs, wishes and preferences of individuals.
This can give you a great sense of confidence and also aid in the development of other aspects of one’s personal and professional life. By following or understanding the characteristics of a well-rounded person he or she becomes a lady or gentlemen in a world that needs positive people. Ladies & gentlemen should be able to withhold emotions, choosing to be calm and nonchalant set themselves apart from people that does not or will not work to achieve and demonstrate excellence. Ladies & gentlemen not only should be able to speak and understand what they say at a wham, but be able to display their thoughts and feelings in a way that is pleasing and pleasant to others. Finally, ladies and gentlemen should be well spoken and be able to speak with confidence on any subjects matter.
If you communicate effectively in your work it makes sharing information with your colleagues and clients clearer, easier, more concise, accurate and informative. It also encourages a more harmonious working environment and reduces the chance of mistakes being made or things being missed. As well as this, it also means that all workers are aware of and following the same procedures therefore providing consistency for their clients. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is extremely important to observe a person’s reactions so that you can gauge how they might be feeling about the information that you are giving them, or the way that you are delivering that information. Sometimes a person’s reactions can be an indicator of how well they have understood what you have said to them, or whether they agree with you.
Furthermore, through supporting each other, it means that workloads will become easier to manage and will ensure everyone is confident with what they are doing. If they are not, it will make it easier for colleagues to approach others for the help they need. This will overall mean people do not feel under pressure due to the conditions of the office as they will be confident in working as part of a respectful team. 1.2 EXPLAIN THE PURPOSE OF HELPING OTHER PEOPLE AT WORK EFFECTIVLY AND EFFICIENTLY FOR (A) INDIVIDUALS (B) THE ORGANISATION. A.
Active listening brings about trust and it helps the person to relax. The individuals can move their focus towards relevant issues, because the practitioner has demonstrated empathy, respect and acceptance of the person. The practitioner also gains a better understanding of what has been said, which means that they can respond appropriately. This means that both parties will receive accurate messages from each other. The factors that aid active listening are: Focusing on the individual, appropriate body language, maintaining eye contact, appropriate facial expressions, allowing sufficient time, making encouraging sounds, allowing pauses and allowing silence.