PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
Introduction to Communication in Health & Social Care or Children’s and Young People’s Settings Learning Outcomes 1.1 Understand why communication is important in the work setting Effective communication is needed to motivate people and build relationships in Health & Social Care setting. 1.2 Be able to meet the communication needs and language needs, wishes and preferences of individuals Asking whether they or relatives have a particular language need/communication need Reading reports and notes about service user that provide information on speech/language issues, learning difficulties, disabilities – hearing or visual impairment or physical condition – stroke/cleft palate, that may affect their ability to communicate. Being aware that an individual’s culture, ethnicity and nationality effect their language preferences and needs. Observe people who use your setting to see how they use their communication and language skills. Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs.
Unit 301 Principles of communication is important in adult social care setting Outcome 1 understand why effective communication is important in adult social care settings 1.1 Identify the different reasons why people communicate. The reasons for People communicating are: •to express needs and wishes •to share ideas and information •to reassure/ give help and advice •to express feelings and/or concerns/or to give warning or risk or danger •to build relationships and socialise/ understand each other •to ask questions and learn from each other •to share experience 1.2 Explain how communication affects relationships in an adult social care setting. Effective communication can be good in many ways in can benefit work colleges and other professionals by using effective communication this means the service user can get the correct health care that they need, you can also have discussions to improve the service user lifestyle by advising them to lead a healthier and more fulfilling life. You can share knowledge and skills to improve your job. Effective communication mean you will be able to work better within a team because everybody will need to know the correct information.
Outcome 1 Understand why communication is important in the work setting Assessment Criteria The learner can: 1. Identify different reasons why people communicate 2. Explain how effective communication affects all aspects of own work 3. Explain why it is important to observe an individual’s reactions when communicating with them. Unit 001 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals Assessment Criteria The learner can: 1.
You may have to adapt communication to different groups * Hearing and visual impairment * Diversity * Cultural and social makeup’s * Ethnic backgrounds * Disability * Levels of learning development It is important to assess the different communications need for different people. For example * Colleagues – Communicating with colleagues is very important. Having a good relationship with your colleagues is due to good communications skills. Communication is best achieved through simple planning and control. You need to be able to share thoughts and ideas to help each other to increase the potential of your workplace.
1. List ways in which you could demonstrate respect for other workers in your workplace. Answer: I will speak to everyone in a friendly way and use active listening skills when other team members are talking to me; Respect team members culture background, experiences values and beliefs; Do the work I have been given as quickly as I can; and be willing to do more than my share when things get busy; Offer my help to other team members when I can see that they need; give sincere praise and support to other team members; Cooperate with, rather than compete against, my co-workers; Discuss problems with supervisor; receive criticism thoughtfully, trying not to feel hurt or offended; Be accepting of the fact that others can have a valid point of view even if it differs with mine. 2. Explain how using a positive approach toward a co-worker who lacks confidence in the workplace can help them to gain more confidence.
PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS 1. UNDERSTAND WHY EFFECTIVE COMMUNICATION IS IMPORTANT IN ADULT SOCIAL CARE SETTINGS 1.1 IDENTIFY THE DIFFERENT REASONS PEOPLE COMMUNICATE. communication is about giving and receiving messages, there are lots of reasons we communicate, it could be to express of feelings or giving and requesting information, it could be to express a need or want, we also communicate to build relationships, to help or support, we also communicate to let people know are mood or are problems. What we have to consider is that communication is not just about verbal interpretation. 1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas.
1 UNDERSTAND WHY COMMUNICATION IS IMPORTANT IN THE WORK SETTING. 1.1 Different reasons why people communicate. Communication will take place between adults or children. In a setting good communication is essential to ensure continual care and supervision of the children. People communicate for many different reasons, such as: To give and receive information, To give and receive instructions, To express needs, To share ideas, Develop learning, Establish and maintain relationships with others, Negotiate, Discuss a situation, To make a point or outline a concern.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Having an open and frank conversation with your team members will allow you to tune into what drives and motivates each individual, their goals, and aspirations. Use this opportunity to communicate to your team how the organization and its goals can help them reach their own. This simple exercise builds trust and opens the door for feedback and coaching that would otherwise be impossible to share. The best listeners we know are often our role models or professional counselors. The worst listeners we know are often related to us, probably because we save our worst behaviors for the people closest to us.