Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
Principles of Communication in Adult Social Care Settings CU304P/CT304 1.1 People communicate for many reasons, to build and maintain relationships with other people, such as friendships, romantic or professional relationships, to socialise, to make their needs known to other people, to show pleasure or displeasure, allow their feelings to be shown, to find out information, to pass on ideas and knowledge and to maintain a balanced and harmonious way of living with others. 1.2 When working with others in an adult social care setting, good communication can improve working with service users and colleagues, as everyone knows what each other requires, and what tasks they will be doing, it creates confidence and trust in a relationship, service users feel safe in the environment of care; bad communication can cause a lack of confidence, poor quality of care being provided for service users, and poor reputation for care companies. 2.1 To establish each individual’s communication or language needs it is useful to simply ask them, if they do not understand you, you can ask their family members, people who work or live with them day to day, or your colleagues. Other useful methods would be to simply observe them to see how they communicate with others, or read care plans and reports that provide any information on disabilities, or physical conditions, such as sight or hearing impairments, or medical conditions such as strokes which could affect their ability to communicate. An individual’s nationality, culture or ethnicity may also affect their preferences or needs.
· Be generous with compliments and praise whenever it’s deserved. · Become a good listener and express empathy for those around you. · Identify your personal values and communicate them to your colleagues and managers through your actions and words. · Learn to work productively in groups or teams. · Express enthusiasm for your assignments and optimism for the future.
UNIT 1 1. Understand why communication is important in the work setting. 2.1 Identify different reasons why people communicate – People communicate with each other to understand one another. Human beings are sociable by nature and want to be around other human beings. There are a number of different reason why people communicate these include fear, anger, pain joy and love.
Work In a Business Environment 1.1 Explain the Purpose of Supporting Other People at Work * It develops good working relationships and rapport amongst work colleagues * It enhances communication skills between colleagues which is a necessity in the workplace * It aids with achieving deadlines and intended outcomes; consequently contributing to the overall success of an organisation * When people support each other in the workplace, tasks get completed faster, you help each other succeed whilst at the same time, learn new things from each other 1.2 Explain the purpose of helping other people to work effectively and efficiently a) for individuals b) for organisations * It enables individuals to communicate
Unit 1 Promote Communication 1 Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. We communicate all the time to greet others and socialise, to express our needs/feelings and or concerns, to share our ideas, to pass on information, to reassure others, to build relationships with others, to ask questions, to share our experiences. Communication can be professional or personal. It is important in social work environments that information is recorded so that if it needs to recalled later on for legal reasons it can be.
It is essential for people to communicate in everyday life especially in the work setting. There are many different reasons why people communicate, first of which is to build relationships. The first form of communication is usually a smile or a handshake or maybe a simple “hello”. With this first act of communication we are starting to build a relationship. Once a relationship is formed we have to maintain the relationship.
1.1 Identify different reasons why people communicate To express needs and feelings, share thoughts and information; to support; to establish relationships; to mingle with one another; to ask questions; to share experiences. People communicate in order to form and sustain relationships with other people, for them to share and receive Knowledge, instructions, and sharing of thoughts, information, feelings, emotions, to understand and be understood, to share thoughts, to give reassurance and show others they are appreciated. 1.2 Explain how communication affects relationships in the work setting Good communication enables individuals needs and wants to be met, it’s a vital skill required to build relationships in the workplace. When there is a breakdown in communication in the work setting can cause conflicts which will lead to isolation leaving the individuals involved isolated. Positive communication skills such as listening, open-ended questions and using calm and polite tone of voice enable individual in the work place to be united, which will maintain a good working relationship between people in the work setting.
People communicate to express needs, share ideas and information, reassure, express feeling, build relationships, socialize, ask questions and share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of individuals. It is a basic requirement of my job role to communicate with individuals and their families and other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.