The strategic plan will help provide better, more targeted service to its clients and will be more specific on how the company will go about achieving company goals. The strategic plan will help Riordan’s executives understand the company’s direction by reviewing past progress and making changes to improve and grow. The strategic plan is an organizational tool that will help keep Riordan on track to meet growth and financial objectives. Need for a Strategic Plan Successful businesses are effective at identifying opportunities for growth and ensuring every manager has the same goals. For Riordan to further strengthen their strategic plan, they can develop a financial model based on their income and cost assumptions they would anticipate under the plan (Mikrut, 2010).
Executive Summary Rolling Stone Moss (RMS) Company are expanding because of the successful performance in the marketplace, thus the new Customer Contact Center (CCC) office is required to build good relationship with customers. This report purpose is providing the concept of open-plan design office for RMS Company that can satisfy employees’ needs and wants. Furthermore, health, surface, ergonomic, safety and security environment will discuss further to enhance performance of employees. Beside that, several criteria to be used for selecting videoconference is describing in this report. Finally, conclusions as well as recommendation are provided in the last part of this report to accomplish company success to measure preeminent working environment for employees.
It has also improved the management department by providing suitable measures that define goals and objectives of the company for it to attain increased returns (Fukuoka et al., 2012). In concern to this, the company has set up appropriate policies that govern the human resource department that defines recruitment procedures, maintenance of qualified personnel while at the same time ensuring the productivity of the workforce. Moreover, the company has laid down favourable management policies with suitable accounting policies and other
End Vision First, I think that implementing a good management plan by the upper level management is very important for KFF’s to succeed as a company. Having a replacement inventory coordinator who purchases the best possible products for all three stores, Also, having a person who controls the accounts payable, receivables, and finances that coordinate all vendors get paid on time will allow Kathy Kudler to focus more on duties that need more attention. For instance, implement a better website for the business will give better benefits to customer, therefore, sells will increase. The company needs to understand the difference between having a website and having an effective website. The website that is in place in KFF only displays the goods and services.
Integrating audit productivity software with the ERP systems design will allow Kudler to improve its information systems flow. TeamMate is one of the above-mentioned software programs. The benefits from using TeamMate would add enhancements in payroll, inventory, accounts payable, and accounts receivable processing. The use of audit productivity software, such as TeamMates will increase the efficiency and productivity of the entire internal audit process. Kudler can use the audit software program for generating reports, risk assessment, trend analysis, planning, execution, audit reporting, and storage.
Training Plan Landslide Limousine HRM/531 January 20, 2014 Training Methods “Training consists of planned programs designed to improve performance at the individual level, group, and/or organizational levels. Improved performance, in turn, implies that there have been measurable changes in knowledge, skills, attitudes, and/or social behavior” (Cascio, p. 290). Developing an effective employee training program will be fundamental to the long term success of Landslide Limousines. A clear understanding of the company’s policies, goals, philosophy, and job functions will eventually lead to a higher customer satisfaction rate and higher profits. Employee training will help set a clear understanding of what is expected of them, inform them of their responsibilities and the clearly identify the role they will play within the company.
Unit 3 Assignment AB221-01: Customer Service Alicia Turner Kaplan University Professor: D. Butler November 25, 2012 Customer Service and Customer Loyalty The business industry has begun to focus on their customers’ satisfaction and loyalty more so now than ever before. Many companies have developed plans on loyalty metrics. The best and most effective way to design a website that would affect customer loyalty and satisfaction will be demonstration in this paper. When it comes to becoming profitable from a company website, one of the most crucial things is creating a design that will involves long and short term goals. This can determine customer satisfaction because this plays a major and critical role in determining customer
The reevaluation of Six Flags training is very necessary and is supported by research conducted which there is a link between training and expecting organizational and human resource success. Research according to the text states that “companies which conduct training are highly likely to have a more positive human resource outcome and greater performance outcomes (Noe, p. 234, 2013)”. When determining the needs for training and who needs it, the knowledge and skills that needs to be taught/trained on and specific timeline that the training needs to be completed could be adjusted to meet the exact needs of the company as well as its
Prior to the expansion, Clapton Commercial Construction’s current performance and sales levels, procedures, and practices that were already in places within the organizations staff and to develop the updated and holistic training plan to address the organizational gap. The training can cultivate the employee’s obtainable abilities with the organization and advance on current proficiency and knowledge. In keeping alignment within the organization’s objectives, training can be viewed as a continuing progression towards the goals and objectives. “Enhancing the capabilities of the team can even support retention, as staff feel empowered and invested in, and better equipped to deal with their daily activities” (Pollitt, 2010 para. 16).
A procedure can be build to help the managers and consultant at the customer interface achieve new insights into the customer’s requirements and favorites. Lastly, customer-focused strategy is to enter industry that has strong strategic relations to the core adjoining industries. This is a mainly tempting alternative when the core industry is moving toward its operating effectively, produce surplus cash for reinvestment and full capabilities. Therefore industries are most situated to this strategy because it creates relationship with the customers. The executive growth strategy- The three customer-focused growth strategies explains the need supporting infrastructure to raise the chance of victorious implementation.