Communicate in a business environment. Unit 304 Outcome One: Understand the purpose of planning communication. 1.1 Explain the benefits of knowing the purpose of communication. Communication is used to be able to understand. Communication is used every day by everyone, be it verbally, physically or in writing, Communication is used in the work place to help locate and solve problems.
Article Analysis Tiffany Opper ECO/365 University of Phoenix March 25, 2014 Lowes Companies Inc. is a consumer durable industry that aims to help customers improve and maintain their biggest asset which is their home. They provide many accommodations to customers as they consistently change to the needs of consumers and provide inspiration along with support whenever and wherever the customer may need. Lowes is one of the home improvements top contenders because it aims to succeed far above customer expectation. Lowes implements the accessibility to customers to be able to shop in store, online, by phone, or even on the worksite where a Lowes representative will personally meet them there. Lowes is a Home Improvement Store and
Kudler’s intranet site states that Kudler’s management has been successful in monitoring the company’s activities through different finance and accounting financial modules. For examples, POS module is used to “capture and reports all retail sales in details” (POS procedures, Kudler intranet site), and all data have been transmitted directly to GL accounts, the Electronic Payment Clearing House, and the company purchasing control. This method means that not only electronic payment methods are accepted but also vendors, orders, and inventory are updated timely. Moreover, by collating data from GL, AP, AR and POS modules, central management and department managers are able to analyze each store real-time inventory and “forecast to extrapolate past data into future projections” (Supply chain Overview, Kudler intranet site). The software is capable of accounting for the impact of sales and accounting activities, also helps increase the company’s processing
“The Joe’s Experience”: Examining The Co-Creation of Culture within JCS Tifphany Cantey Chelsea Lahey Towson University: COMM 419-003 Fall 2012 Abstract This essay examines the processes associated with the co-creation of culture within a customer-service oriented organization. As with any customer-service oriented organization, there is a unique sense of pride that takes place within the organization, both internally and externally. This pride is what drives every participant in the organization to deliver. Hence, organizational culture has become a huge part of almost all companies that exist today. Not only does culture help improve an organization's productivity, effectiveness and efficiency but it allows it to be set apart from its competition.
Full costing is an account of the entire cost involved in production or rendering service. Atrill & McLaney (2009, pp.92) puts it as a process that accounts for all cost associated with producing a product or service. Full costing is an essential process to the prizing of any product or service because it aids with the classification of all expenses involved in production and manufacturing and aids in the final costing of the product or service. Full costing is used by managers as earlier mentioned to decide product pricing and output, it is used to exercise control in all work process, it is used by managers to assess relative efficiency which will aid in the comparism of cost related to type of product or area of production to determine cost efficiency, it is finally used by managers according to Atrill & McLaney (pp.93, 2009) to assess performance which has to do with measuring business performance like income or profits. Activity based costing (ABC) on the other hand does not just rely on cost of materials for production or service but rather, also, on issues like overhead costs caused by certain activities, charges on overhead to outputs due to driving rates and the established overhead cost pools (Atrill & McLaney, pp 136-140).
A strong customer focus together with demonstrated customer service skills All of my positions have been focussed on customer service and delivering beyond expected outcomes. Whether it is servicing clients in customer service roles by phone at Company A, email at Company B, or face to face in my current role, I see that in all of my positions my primary goal has been to deliver a high level of service to my customer, whatever form that customer may take. I have worked in customer service roles in both the public and private sectors. In the private sector, where a competitive market demands high levels of customer service to capture and retain business, I have shown that I am able to win new customers and gain customer loyalty. At
2. The accelerated implementation of Information Technologies. That was a crucial decision made by CEMEX’s CEO Lorenzo Zambrano. The company’s IT department was targeted at creating a mechanism of information collection and making arrangements. Due to the constant flow of operational information, CEMEX management is able to keep up with all events in any of its plants and monitor their activities.
They accepted the challenge to expand and to become the best Mercedes Benz dealer and service shop in Puerto Rico. After accepting the challenge the family designed their plan to achieve the excellence. During the planning process the family prepared long term goals and short term goals. Since the beginning on the new journey as a Mercedes Benz dealership they organize their personnel and build a customer oriented dynamic organization. They guided their employees and mobilized them on a daily basis for years.
The ISO management system standard offers a roadmap aiding all businesses regardless of their size in setting up and operating a management system. By implementing TQM and ISO the organizations can see improvement in: TQM • Customer Satisfaction. • Business Efficiency and Effectiveness. • Long Term Competitiveness. • Defect and cost savings.
“An enterprise system is central to an organization and ensures information can be shared across all business functions and all levels of management to support the running and mananing of a business. “ (Stair and Renyolds, 2013, pg 264). So in order for the system to be effective the system must fit the organization and be able to help managers to make decisions that support the company objectives. Daily operations generates a lot of information from customer orders to payment processing, so the data should be integrated so that it can be easily used. The business processes of the organization must also be incorporated into the system, so that data and decision management is in sync.