Process Design Matrix

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Process Design Matrix and Summary Essay John Dirkson OPS/531 12-23-13 Zachury Taylor Process Design Aspect | Service | Product | Design focal point | Customer | Customer who is the end user | Strategy | Speed and quality of production | Quality of production | Process design approach | Production line approach | Job shop approach | Process map | Service flowchart | Process flowchart | Process Performance Measurement | Customer feedback, mean time until service completion, quality control measures | Defect percentage, customer feedback | Factory location | Operations placed near customer | Near supply source | Facility layout | Designed around efficiency and optimization of production | Designed for quality of production | Process design | Customer is not involved in the production process | Customer is highly involved in the production process | Scheduling | Scheduling must be accommodated according to market need | Customer is involved in the production process | Production planning | Set according to forecasted demand | Centered around different customer demand | Workforce | Efficiency and productivity | Quality of product | Quality | Dependent on customer satisfaction metrics | Dependent on end user satisfaction | Capacity | Must be set according to demand cycles | Must be set according to individual customer demands | Inventory | Set according to demand cycles | Set according to individual customer needs | Appropriate Design Approaches for Papa John’s Pizza Delivery Service The service discussed in this essay is Papa John’s Pizza delivery service. Papa John’s prides itself on a fast and efficient delivery service of its quality products. Process Design Approach The process design approach used for Papa John’s Pizza delivery service is a production line approach. The process is treated as a manufacturing approach that

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