Process Design Essay

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Process Design Matrix and Summary Jocelyn Santiago OPS/571 November 6, 2013 Felix Figuereo Process Design Matrix and Summary EXECUTIVE SUMMARY Background It has been over 84 years since Delta Airlines started operations in Macon, Georgia. The airline operates an extensive domestic and international network serving all continents. Delta operates over 5,000 flights a day and has around 12,000 employees. Delta Airlines of service started in agriculture, when it was founded as the world’s first aerial crop dusting organization. Delta is the sixth-oldest operating airline by foundation date, and the oldest airline still operating in the United States. Delta Air Lines was the world's largest airline in terms of fleet size in 2011 and scheduled passenger traffic in 2012, and is the second largest in terms of revenue passenger-kilometers flown in 2012. To appease the customer’s Delta Airlines has decided to implement more beds that are flat, when you flying overseas or cross-country, these are only offer on selected aircrafts and routes. (Retrieved from According to Jacobs F.R & Chase R (2011) believe that a product design is integral to the success of many companies. This process design matrix is to determine what factors will make the launch of the new flat beds on aircrafts successful. Delta Airlines shows the need of consultation firm including analysis and research on competition airlines on implementing the flat beds on aircrafts. According to Jacobs F.R & Chase R (2011), they are five basic structures, project, work center, manufacturing cell, assembly line, and

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