Problem Solving (8d, 7 Steps Method, 5w2h) Work Instruction

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Problem Solving instructs how to solve difficult problems using formal, documented techniques. This ensures that thorough analysis is applied & enables others to review the thought process (allowing them to join in if the problem persists/escalates). If angles are missing, the reviewers can more easily see that a key factor was not considered. If the problem was difficult or severe, do a post-mortem & lessons-learned as well to ensure appropriate measures are taken to prevent similar problems from occurring in the future. 8D Method: Use the 8D Method Problem Solving Worksheet. Use Team Approach. Establish a small group of people with the knowledge, time, authority and skill to solve the problem and implement corrective actions. The group must select a team leader. Describe the Problem. Describe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms. Be sure to cover 5W2H. Implement and Verify Short-Term Corrective Actions. Define and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions. Define end Verify Root Causes. Identify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause. Verify Corrective Actions. Confirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem. Implement Permanent Corrective Actions. Define and implement the permanent corrective actions needed. Choose on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term

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