Problem Management Case Study: Kudler Fine Foods

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Problem Statement – Kudler Fine Foods Isaac K. Oduro University of Phoenix Abstract This problem statement was created from the key issues discussed within my learning team, Team ‘A’, in the Management Course (MGT/521). The issues discussed concerned Kudler Fine Foods and focuses on management’s efforts to resolve these issues and achieve the organization’s goals. The selected key issues were condensed into the problem statement that relates to a management problem. It also gives an end vision of Kudler Fine Foods and where Kudler could be if this opportunity is realized by management’s action. When the problem statement is addressed, Kudler Fine Foods will expand beyond its borders to become…show more content…
Kathy had a passion for gourmet foods but found that her particular neighborhood just did not have a wide selection of products to choose from. Although she had no experience in operating a gourmet food shop, she believed that a one-stop shopping experience at a place with lots of variety and reasonable prices would be successful. Kudler Fine Foods is a gourmet food chain stores operating in California with obligations to its employees and loyal customers to remain competitive in the field and to keep the quality of the produce and wine at the highest level. Among the produce KFF offers are, wide variety of organic produce grown locally as well as a wide selection of local and imported wines. Since the beginning, Kathy has handled the buying for the stores. In order to get the best price possible for products, Kathy buys in bulk for all three stores. Although this approach saves Kathy money, ordering for all three stores on a weekly basis takes much of her time that she hardly has time to interact with the customers…show more content…
As a result of this, they lose 12% of perishable stock every two to three days. One of their stores, Del Mar, located in a small town with a small population, does not do well as expected. The pay roll is high in the specialty shop that has butchers, bakers, and wine stewards. It is also difficult to find qualified people for these positions when someone quits or when a new store is open. There exists a management problem because when Kathy is sick or on vacation, no one can order replacement inventory or deal with major business issues. While there are many areas, just within California that would make great sites for future stores, it becomes more and more difficult for Kathy to visit each store and maintain inventory and ordering. While KFF is planning to open the Carlsbad location and close down the Del Mar store, they are also considering San Francisco as the next “out-of-the-area” expansion, which will make it difficult for Kathy to use her current management

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