Teller Machine Process

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Ch 4 Problem 6 Construct a list of steps for making a cash withdrawal from an automated teller machine (ATM). Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points. Step 1 Insert your ATM card into the machine. There is usually an illuminated slit that indicates where to insert the card. Failure point, machine will not read the card… problem damage ATM Card Step 2 Enter your pin number. Failure point (Problem forgot Pin number) Step 3 Select the account you want the money to be withdrawn from .If you have more than one account. Step 4 Enter the amount of money that you wish to withdraw and hit enter. Failure Point Problem not enough money in the account to make a withdrawal.

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