Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 5 pages and is made up of 4 Sections. Name: Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
P7 – Outline electronic and non – electronic methods for communication business information, using examples for different types of audience. The importance of effective communication Having the ability to communicate in an effective way is about adapting the content and also the method of communication to suit the different people receiving it. i.e. the businesses customers. A range of communication methods are electronic and non-electronic.
First, providing employee financial information, pay records, and even benefits information on one site can greatly assist the Human Resource department. They can even make this information available to each employee, through the use of a virtual private network. The production department may use intranet technology to use online chatting or group emails to provide more efficient communication among different levels of production. Sales and marketing departments could create websites to advertise their products, or even create databases to measure the amount of visitors they have daily, or weekly. They may also be able to monitor the demographics of those people who are purchasing which products, or even watch the amount of competitor products that are similar and are being purchased.
What are the benefits to businesses (and others) of using information technology for doing work tasks? The benefits to business of using information technology are that it saves time, allowing a business to work more efficiently and be more productive and also be more accurate. Information technology means a business can communicate faster with its clients, suppliers and potential customers. It can store large amounts information electronically including orders and accounts so takes up less room with filing and storage. Also the internet can be used to research thing quickly and easily, whether this is cheaper postage better quality raw materials etc.
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 5 pages and is made up of 4 Sections. Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
Please remember to SAVE this document to your computer or “My Documents” on your computer. 6. Submit the saved file to your “Assignment Drop Box”. | Tips for answering questions: | * Read the question more than twice, if necessary, to make sure you understand what you are asked to do. * Find the key words in each question and construct your answer to address those
The reason they’ve introduced them is because it encourages customers to come back to the store which means they are turning into regular customers, which would definitely benefit the business. Customer support processes for online systems As new technology has been introduced, there need to be customer support and guidance of how to use the product. Nowadays this can be find on internet , on the website of the company where they’ve got the product from where the customer can even send an email directly which can be answered shortly. Another way companies deal with customer’s enquiries is by using the systems where a customer has to ring a specific number and then it comes with option “press 1 if....” ,
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 6 pages and is made up of 4 Sections. Name: Monica-Ana GHIRAN Section 1: IT at work This section will help you to evidence Learning Outcome 1: Understand the purpose of information technology in a business environment. |Learning objective |Place in Assessment | |1.1 Identify different types of information technology that may be used for work tasks |Question 1 Page 1 | |1.2 Outline the benefits of using information technology for work tasks |Question 2 Page 1 | 1.
USE & DEVELOP SYSTEMS THAT PROMOTE COMMUNICATIONS 1, 1.1 – As a deputy manager to the service users we support I communicate with them on a regular basis, I also communicate with other professional bodies who are also helping with support to the service users. These include other managers, support workers, occupational therapists, physiotherapies, doctors, district nurses etc. I communicate with all the above verbally, by emails, and also by listening. I have to utilise different communication skills, when communicating with individuals. For example: I communicate with a social worker by talking to the interpreter and looking at the person in question by lip reading.
Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks. - Spreadsheets - Database - Word processing 2. What are the benefits to businesses (and others) of using information technology for doing work tasks? The IT allows us to process a greater level of work in a shorter period of time, which leads to business being more efficient and productive.