They enable us to gain professional development and provide a way to identify good practices. 1.4. Describe how own values, belief systems and experiences may affect working practice? Values, belief systems and experiences may affect my working practise because if I treat people differently or force my views and opinions on to people it can cause conflict. By listening and understanding other people’s values and beliefs I can understand them and their beliefs better and improve communication with them.
It also can encourage the mentee to open up and speak more. Good listening skills can promote trust and respect. Active listening has several benefits. It forces people to listen attentively to others, and it helps avoid misunderstandings. Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker.
1. to be understood 2. to share information 3. to give instructions 4. to share feelings 5. to share knowledge Aiii. Give reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. * To be able to notice their reactions and to see what they really mean * To see whether they understood what was said Aiv. Explain why it is important to find out about an individual’s: a) Communication and language needs - To make sure that their needs are being met and they have the right equipments to use to enable them to communicate like hearing aids, glasses, pictures, card, and pen. b) Wishes and preferences - meeting the wishes and preferences would make the communication smoothly and misunderstanding can be prevented.
Unit 201: Principals of communication in adult social care settings. Task A: Short Answer Questions Ai. Describe four different methods of communication. Verbal - through speech or sounds of the mouth. Sign Language - Use of hand signs Picture Cards - Using pictures and diagrams to communicate Body language - Recognizing body gestures and facial expressions to share information Aii.
b) Wishes and preferences Misunderstanding/mistakes could be prevented, you have a better insight about the individual (religious and cultural beliefs) therefore ensuring effective communication. Av Explain how good communication can have a positive effect on the way a social care Worker interacts with. a) Colleagues The environment at work will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work and a good working atmosphere. b) Individuals using the service and carers Effective communication enables a person to feel secure and respected as an individual at a time when they may be
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Also a distressed resident may distress other residents so I need to know when it is necessary when to take the resident to a safe area so I can calm them quietly and make them feel as secure as I can whilst I ascertain their needs. Or an example of non-verbal might be a resident using eye contact or grabbing me for my attention they may feel insecure or may just need toileting. Hence I need to be observing constantly to help me care for the residents to the best of my ability. Outcome 2 Understand how to meet the communication and language needs,wishes and preferences of an individual 2.1 Explain why
I endeavour to find ways to support communication using variety of methods. I also share these methods with other staff and people around the individual to maximise their communication. 1.3 Features of the environment that may help or hinder communication are; • volume it is important to ensure the level of voice is correct for the individual and that background noise does not impair the hearing or raise stress levels. • time allowing enough time to communicate is important. If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
ASSESSMENT PLAN -SHC 21 SHC 21, 1.1 People communicate to express a thought or a feeling, or to give or recieve information.people also communicate to give a instruction or a directon, or to let a person know how they are feeling . People also may communicate through body language, sign language,or eye contact. Communication may also be in the form of a letter, email or verbal. It is important to communicate to the people around you or to the people you may need to contact. Without and sort of communication know one will know what is happening on a day to basis .