ü So the service user can understand what the carer is doing. Ø To socialise Ø To help Ø For reassurance ü So the service user knows why the carer is there. ü To motive ü Help the service user co-operate (protect independence) Ø Trust Ø For protection ü Like abuse ü Stop carers using dangerous practice ü To stop an accident occurring. 1.2 – Explain how effective communication affects all aspects of working in adult social care settings. Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have.
Lisa Palmer Principles of communication in adult social care settings. Unit 301 Understand why effective communication is important in adult social care settings. 1.1 – Identify reasons people communicate: People communicate for all different reasons this can be to express emotions such as: • Fear • Anger • Pain • Joy • Love People also communicate to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be very important– even lifesaving in the case of an emergency. Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires.
L2- HSC Technical Certificate unit worksheet Unit 201 – Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201 1. Identify different reasons why people communicate (1.1.1) to get your point across, share information, persuade people’s minds, and express our emotions. 2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) we need to communicate with Service Users as this puts them at ease and makes them relaxed and know we are there to care for them and nothing else. So explaining what we are doing through Speech or Body Language is important in Social Care settings.
Principles of communication in adult social care setting Unit 201 Outcome 1 Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate. People communicate; to give and receive support to express thought and ideas to obtain share and express information to express feelings wishes needs and emotions to develop relationships 1.2 Explain how effective communication affects all aspects of working in adult care settings Whether verbal or non verbal communication is used between carer and resident it is extremely important so that I as a carer can understand their needs, feelings and wishes so that they are cared for as well as they possibly can be. I must communicate with their family, other work colleagues and specialist practitioners to ensure I know and understand fully the residents wishes and care plan. 1.3 Explain why it is important to observe individuals reactions when communicating with them. Whether verbal or non verbal communication is used it helps me understand a resident.
Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Unit 201 Outcome 1 understand why communication is important in adult social care settings. 1.1 To express needs, to share ideas and information, to reassure people, express feelings, Build relationships, receive information and instructions, and socialise. 1.2 to ensure that our learners are kept in a safe environment, and staff commutate anything that is important and relevant so we communicate using key things such as, Handover with Colleagues, books staff, message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate if not then you may face conciseness 1.3 Its important to observe individuals reactions when communicating with them as our learners express themselves differently. Those learners that are nonverbal use various methods such as expressions, hand signals etc.
Principles of communication in adult social care settings Understand why communication is important in adult social care settings 1 Identify different reasons why people communicate There are many different reasons why people communicate, the main reasons being to get To know each other and to know things about each other. Also to express how we feel, to let People know of our needs, of things that we like and don’t like. Communication enables us to Give and receive information, whether it be about a person, place or feelings and needs 2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication affects all aspects of working in adult social care settings as it builds up Team work and creates and helps keep everyone “on the same page” and everyone has the same Understanding. If there is inadequate communication then that can cause problems. 3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reactions when communicating with them as it helps Give a better understanding of what they are trying to express in the situation, their reaction May show positive or negative reactions to what is being said or done that helps gauge their Needs and whether any changes are needed 1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
Explain how communication affects relationships in an adult social care setting (1.1.2) You need good communication in an adult social care setting to provide a good service. Having a good communication with service users encourages participation in activities therefore promoting equality within the care setting. By building a good relationship with the service user they can gain thrust and understanding and therefore communicate with ease the needs the individual requires. You need communication with other team members you can do this by having handovers, communication books. Because if information was passed on to others this would lead to a breakdown in continuity of care information.