Principles of Communication

912 Words4 Pages
Principles of communication in adult social care setting 1. Understand why communication is important in adult social care settings 2.1 Identify different reasons why people communicate * Expressing preferences * Getting to know each other * Whistleblowing * Letting people know ideas, wishes and needs * Obtaining information * Sharing information 2.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication includes handover with colleagues; writing in communication books any issues or information, talking to service users to get to know their preferences and needs. Effective communication is important to make sure information is precise and correct; it also helps to help the care provided run smoothly. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them When communicating with an individual they may have trouble communicating or feel like they can’t tell you things or this could be due to feeling like they are being a nuisance. It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation. If the individual has trouble communicating you should observe their reactions to make sure that they are comfortable with what you’re saying or asking of them. It should always be explained to the individual that they have a choice. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual 3.4 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences To find out an individual’s language and communication preferences you should make yourself familiar with the service users care plan, speak to colleagues, superiors, the
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