Principles of Communication

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PRINCIPLES OF COMMUNICATION TC 10, 1.1 Identify three different reasons why people communicate. To develop relationships. To share informations. To understand the others. TC 10, 1.2 How does communications affects relationships in adult Social Care setting (Give two examples and explain) Communication with service users is allowing us to develop positive relationships with service users and their families and friends. An affective communication will make us understand and meet their needs. Sharing informations with other people using the services and other professionals is vital for those working in health and social care. TC 10, 2.4 Explain why is important to observe and respond to an individual's reaction when communicating with them. Most of the times the non verbal messages are very important and can tell us a lot more than the person in front of us is actually saying. TC 10, 2.2 Explain why is important to find out about a persons communication and language needs, wishes and preferences, giving at least two examples. Some of the service users first language may not be English. Knowing this will make us speak clear, slowly, using simple words, so they can understand us better. By simply introducing ourselves and asking our service users how they would like us to address them we can establish a very effective relation from the first contact we have with them. TC 10, 2.3 Identify four different communication methods and when you would use them. The most commune communication method is verbal and can be used with any non empired, English speaking service users. Written communication is central to the work of any person providing a service in a health and social care environment when keeping records and in writing reports. Body language, facial expression, gestures, tone of voice, touch or contact, are
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