Principles for Implementing Duty of Care in Health, Social Care or Children's and Young People's Settings

465 Words2 Pages
HSC 34 1.1 My understanding of duty of care is ensuring the wellbeing and making sure the residents are safe in my care. To make sure we provide a daily personal needs for the clients/ service users according to their daily needs by following their care plans 1.2 By protecting clients health , wellbeing and clients and stuff rights and enabling them to live free from harm, abuse and neglect. By provided with the required training need to, to do the job right. 2.1 Is dilemmas when the client refused to have a wash/bath every time and it end up in conflicts between me/carer and a client where i have to explain the important of higyne and what might happen if they don’t have their bath. To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say. Be apologetic when necessary and be calm and don’t be judgemental to what they have to say. When responding to the complaints you have to make sure to listen to both sides before you come to any conclusions. 3.2 A complaints procedure is set out a plan of action that ensure the complaint knows what to expert and to
Open Document