2.2 – Explain where to get additional support and advice about how to resolve such matters. To get additional support and guidance on conflicts and dilemmas would be to talk to your manager or outside agencies, the internet or other members of staff at your workplace. 3.1 – Describe how to respond to complaints. Complaints must be handled seriously and professionally, all complaints are investigated and appropriate action is taken on any concerns that are raised. 3.2 – Identify the main points of agreed procedures for handling complaints.
Working in ways that are clearly defined as ‘no go’ puts the health, safety and emotional wellbeing of all concerned at risk. Given that the scope of your job role is used to measure your performance, it is important that you are consulted about what is expected of you. Informal supervision, for example, observation, enables your supervisor to identify your strengths and limitations and chat with you about your performance. Formal supervision, such as appraisals, gives you an opportunity to resolve your limitations by discussing concerns and suggestions you have regarding: Your understanding and performance Improving your learning and performance Adapting activities to make them more successful Situations you find difficult to handle Personal, resource and operational difficulties that impact on your performance
What action to take if you suspect abuse… Every member of staff has a professional and moral duty to report any witnessed or suspected abuse to their senior or line manager. If you witness/suspect abuse or any unsafe practices firstly ensure the safety of the individual (if in immediate danger). If you witness unsafe practices discuss with the colleague about the unsafe practice and the risks involved; show the safe way to do and explain how it minimises the risk. All abuse allegations and unsafe practices MUST be reported to your senior or line manager on duty IMMEDIATELY. Ensure any verbal reports have been put into writing and make a copy for your manager and keep a copy for yourself!
1.2 Explain how effective communication affects all aspects of own work. Within the care home I work in I communicate by, having handover with colleagues before the start of the shift. Communication is important as it ensures all information is passed over clear, accurate, non - judgmental and informative, doing this reduces the possibility of mistakes being made and ensuring appropriate care service delivery. It is important to work as a team with colleagues so that you all work to achieve the same outcomes and targets. 1.3 Explain why is it important to observe an individual’s reactions when communicating with them.
Duty of Care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans. And inform the office of any changes to medication so everyone can keep up the constant care. Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks. Organisations should always ensure that they consult legal and legislative requirements when developing and maintaining their duty of care frameworks and consider working alone guidelines. 2.1 Dilemmas that may arise: • Equipment - Clients may refuse to use hoists and stand aids as they have had bad experience in the past with using them which could affect clients hygiene, physical needs and means that staff can’t do their job to a high standard we would take note of what the clients have said and ring the manager to come up with another solution.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better 1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
Your supervisor will ask you about the problem and any steps you have taken to deal with the situation. Your supervisor should listen with an open mind, gather all relevant facts and act promptly and fairly. Your supervisor should follow up to ensure that the corrective action has been taken and the cause of the grievance properly addressed. Should you be unwilling to approach your direct supervisor because the grievance concerns them, you can speak with someone else – either their manager or a Contact Officer. Step 3 If the problem is not resolved you may be required to notify senior management or the employer (usually in writing) as to the nature of the grievance, with a request for a meeting to further discuss the problem.
I must report any danger that I think can cause harm to myself or others, I have a responsibility to follow company procedures and policies always within my own role. 2/ The standards that influence my job role are:- * Code of Practice * Health and safety at work act 1974 * Manual Handling Operations Regulations 1992 * Management of Health and Safety at work Regulations 1999 3/ Ways to ensure that personal attitudes or beliefs do not obstruct the quality of work is to remain professional at all times, if there were any concerns then report back to manager immediately. Ensure that a client with person centred value needs are met and that they are comfortable and promote independence at all times Outcome 2 Be able to reflect on own work Activities 1/ Reflecting on work activities enables myself to have an understanding of my skills, competencies, knowledge and professional outcome. This will help me learn and identify new constructive or different approaches in future practice. This will also help with problem solving.
In my job role this is making sure that I do not overcome my boundaries and recognise my abilities and limitations of my competency. Keep my emotions and personal beliefs outside of work and also never accept any offer off patients that would be seen to compromise my position. Inform more senior members of staff of any actions or omissions by myself or colleagues that I may feel will put the safety of myself or patients at risk. • Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times. In my job role always acting in the best interests of patients is essential, treating them with the respect and compassion that they need.