Principals of Communication in Adult Social Care Setting Essay

982 WordsMar 11, 20154 Pages
Unit 10, Principals of communication in adult social care setting. 2.2 The factors to consider when promoting effective communication are: with whom am I communicating and for what reason, a one off interaction will go through changes as we spend time in communication these are: STAGE ONE: Introduction, insignificant information, both parties decide how comfortable they feel, whether or not they want to continue the verbal communication. Body language and other non-verbal communication are very important at this stage. STAGE TWO: Main contact, the middle of the interaction is most likely to contain the significant information and this is were I should use active listening skills e.g. maintaining eye contact, leaning forward when I’m listening and giving the person I’m interacting with my full attention, to ensure the interaction is beneficial . STAGE THREE: Reflect, wind up, end positively, ending the interaction where both both parties are left feeling that they have benefited from the communication is very important, I should always try to reflect on the areas that were covered, offer a positive and encouraging ending, even if the content has been negative, I should encourage the other person to see that the interaction as being positive in itself. if I’m called away before the interaction has wound up properly, I should inform the person I am communicating with that I’m very sorry and will be back as soon as I can be, and make sure that I do go back as soon as possible. I should be aware of a Service Users, eyes, facial expressions, body language, posture, muscle tension, gestures, appearance, and tone of voice, looking at there eyes and facial expressions not only does it show that I’m listening
Open Document