In the Management Information Systems: Managing the Digital Firm 12th edition by Kenneth C. Loudon and Jane P. Laudon, the authors wrote a case study called Domino’s Sizzles with Pizza Tracker. The case study found on pages 52-53 describes Domino’s history, challenges and solutions in the pizza industry. After learning that Americans agreed Domino’s home-delivered pizzas were among the worst, they invested in new informational systems to turn from a low-tech to a high tech company with hopes of delivering excellent customer service and good pizzas. The following analysis will discuss the kinds of systems described in the case, identify and describe the business processes each supports including inputs, processes, and outputs of these systems, its impact on business performance and online ordering system, and it’s effectiveness versus the competitors. (Laudon C Kenneth, 2012) Domino’s Strategy to Improve Customer Service Domino's, is the recognized world leader in pizza delivery operating a network of company-owned and franchise-owned stores in the United States and international markets.
The formula for meats is a little more difficult to remember than the formula for veggies. Most customers get confused with the BMT and the Spicy sandwiches and mix up the formulas. The BMT footlong has six pieces of
Better yet, marinara sauce. A commonly used ingredient in any Italian restaurant in America that consists of olive oil (EVOO for the Rachael Ray fans), onions, garlic, celery, carrots, bay leaves, salt, pepper, and tomatoes3¬. Consisting of a puree after simmering on the oven, these are the ingredients that create the instant classic. Already one mistake in this recipe is the lack of wine, an ingredient used to cook almost any Italian dish. Yes, this is a delicious sauce, but according to a post on culinarycafe.com, a traditional Italian recipe should consist of the following: canned tomatoes, olive oil, garlic, crushed red pepper flakes,
During a commercial break, an advertisement for a pizza place comes on showing a delicious pepperoni pizza dripping with tomato sauce and cheese. Suddenly, everyone in the room is now starving and they are all craving a hot, hand tossed pizza. Ironically, no one was even hungry before seeing the commercial but now they can’t seem to shake the idea of ordering one from the local pizza parlor. That is exactly what the commercial was put out to do. It’s introducing an idea or thought to an audience with the hope of making them see it, then want it so badly that they have to get it.
The pizza place would often make a pizza and then could not sell it for various reasons, so they would have to box it up and throw it away. The author would often find the pizzas before they even went cold. The pizza place eventually caught on, however, and stopped putting perfectly good pizzas in the Dumpster. The author then goes on to explain that Dumpster diving is not a glamorous lifestyle. Cats, birds, bees, and fire ants often attack, and maggots are a common find.
Pizza Simulation Jason Arroyo OPS/571 March 19, 2012 Dr. James Hoelscher Pizza Simulation When an individual is asked to take over a successful business, that individual must first evaluate where the business is at currently. That individual might have to help to further the success or may have to reinvent the wheel and help with the current problems the business might be facing. Here is a brief history of the situation as follows: Mario’s Pizzeria was founded in 1950 and has been serving traditional style pizza in a family oriented pizza parlor environment. The pizza shop is located in a local California mall, and is recognized for the authentic taste and fresh vegetables. As the only grandchild of Mario, the author of this paper has to formulate a way to increase Mario’s profits and customer satisfaction, while decreasing customer wait time.
Running Header: Apply the Learning Curve Theory Pizza Store Layout Simulation OPS/571 March 5, 2012 Pizza Store Layout Simulation Mario’s Pizzeria, located in Palm Springs, CA, has been open since 1950 and has become popular for its quality and authentic taste. The owner of Mario’s is looking to retire and will be turning the business over to his grandson. However, like any business there have been challenges, even though the customers enjoy the uniqueness in the food, the waiting time has been a concern for the business and to the company’s profitability. Mario’s grandson must examine alternative ways to run processes and apply the learning curve concepts to test the alternative against the existing process. The objective is to increase organizational performance in order to maximize profits for Mario’s Pizzeria.
For utensils, Italians use two special utensils to prepare their food, depending on what they are actually making. The first one is a pasta machine which makes the rolling and cutting of pasta dough a much simpler process. The second one is a wood fired oven which gives the wonderful smoky flavour and crisp finish to pizzas. A lot of commonly used utensils are used to make Italian food as well such as colanders, garlic presses, and wooden box cheese graters. In terms of cooking methods, Italian cooking methods are not much different than the cooking methods we use.
Case 7 Ryan McVay/Getty Images Domino’s Pizza: A Case Study in Organizational Evolution John Bradley, Eric Friedman, Eric Jeanes, Edward Novotny, Kelly Schuler Arizona State University Tina Borja Rice University Introduction Historically, Domino’s Pizza has been a strong player in both the domestic US and international out-ofhome pizza marketplaces. With more than 9,300 locations in 65 countries, Domino’s is the number two pizza restaurant behind Pizza Hut and number one in the pizza delivery segment with market share numbers approaching 20 percent.1 (See Exhibit 1 for a ranking of the top 50 pizzeria brands in 2009 by sales.) In recent years, however, Domino’s has come under consumer fire and, although masked by international revenue growth of 13.2 percent for the same period, the company posted a 16.3 percent decrease in domestic revenue from year-end 2005 through year-end 2009. While the economic recession could certainly be blamed at least in part for its lagging financial performance,2 Domino’s knew that this dip was more than just an economic indicator. In fact, the news reaching the executive suite indicated that Domino’s was suffering from a negative reputation in the marketplace.
TDominos Pizza Tracker time at all the pizza is delivered hopefully correct. 3. Would the Pizza Tracker service influence you to order pizza from Domino's instead of a competing chain... Saved — Words: 605 — Pages: 3 Domino’s Sizzles With Pizza Tracker - experience? Answer: 2.