Pitney Bowes Balance Scored Card

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About Pitney Bowes Pitney is the world's biggest maker of postal meters and mailing equipment and provider of mailing and delivery software and services to companies, is ranked 394th in the 2006 Fortune 500, with $5.5 billion in revenue and $526.6 million in profits. (Wikipedia) It has got following divisions: • Global Mail stream Solutions, • Global Business Services, • Capital Services. Mission of Pitney Bowes “The Pitney Bowes brand promise – Engineering the flow of communication™ – describes what we do for our customers every day.” (Source: Corporate website) The Strategic objectives of Pitney Bowes can be compared with different measurement areas for Balance Scorecard as follows: a. Revenue, Profit margins, growth in operating cash flows can be tied with financial goals of measurement of Balance Scorecard. b. Customer satisfaction, Market Share and Customer loyalty can be tied with the customer goals of measurement of the Balanced Scorecard. c. Direct Distribution Performance (Supply chain Performance) and Cost of Manufacturing can be tied with internal business processes (Operations) goals of measurement of the Balance Scorecard. d. Employee satisfaction, retention and development can be tied with Learning and Growth goals of measurement of the Balance Scorecard. Also business goals In IT-Industry can be visualized by applying internal customer relationship management as described by Frank L. Eichorn “IntCRM provides a quantitative and visual evaluation of the key criteria that affect an organizations propensity for managing internal customer relationships and delivering systems that meet business needs ( Pg 2, who Owns the Data (2004)) Defining for Quadrant as it relates to performance measure In order to build right culture, firms should focus on several key attributes to ensure the success of the Firms: • Developing

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