Petsmart Marketing Essay

660 Words3 Pages
Overview PetSmart, Inc. (NASDAQ: PETM) is one of the largest pet retailers in the United States, Canada, and Puerto Rico. PetSmart operates close to 1200 stores and offers a broad range of pet supplies, food, and services. However, their offering of services is what really differentiates PetSmart from the average pet store. PetSmart has managed to become a “one-stop-shop” for pet-owners, and with their customer focused expansion, they have managed to become a dominant force within the pet care industry. Customers PetSmart’s customers are pet owners that are concerned for their pet’s well-being. In recent years, there has been a growing trend that pets are now part of the family. Some pets have even taken the place of children for couples that are having problems conceiving. The driving force behind PetSmart’s success has been the “pet parent trend”, where adults treat their pets as though they were children. This has even become an international phenomenon. Value Proposition PetSmart has recognized the fact that pet owners are oftentimes working professionals or busy home-makers. From this realization, PetSmart has become a “one-stop-shop” for every pet concern. They offer a doggy daycare, pet hotel, vaccination and veterinarian services, grooming services, pet adoption, and even pet training schools. In addition to their pet product offerings, PetSmart’s services are really what have brought the company to its current success. Company Founded in the late 1980s as PetFood Warehouse, PetSmart was designed to be a category killer with dominant prices and dominant variety. The concept worked well. Starting with two warehouse stores in Arizona, the company grew steadily and went public in 1993. The next year the chain opened its 100th store. However, in the late 1990’s the company’s growth slowed. To increase growth PetSmart started focusing on

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