The role of the team leader is to motivate people to effective and hard work to the highest standards by promoting positive teamwork and by acknowledging their efforts. A Team leader should be able to recognise and understand that the team is build by people of different values and personalities; help people achieve work related and personal goals and bring out what's the best in them. Very often A team leader acts as a link between line staff and senior management of the organisation. In my workplace both team leaders are the link between the team and senior administration manager and director manager of Women’s' Services. We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust.
Personal Reflection Assessment Managing my work priorities and professional development requires me to act as a good role model who has the traits of an effective leader; ensure that my work goals and plans reflect the organization’s goals and plans; meet my job responsibilities; measure and maintain my personal performance; priorities work; use technology to organize and manage my work; maintain a work/life balance; meet required competency standards; determine my developmental needs; take advantage of learning opportunities; gather feedback from others about my personal performance and use it to improve my competence; use networks to increase my knowledge, gain new skills and develop relationships, and to ensure that I acquired new skills to maintain my competitive edge. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? Effective role models possess desirable characteristics that make them easy to look up to. They inspire others to make changes and strive toward new goals. Characteristics that a role model possesses includes high moral values, confidence, who is hardworking, respectful, has an optimistic outlook on life and can find creative solutions to their problems in the workplace.
Customer service is very important in part of a business’s activities. What does a customer service programme consist of? 1. Standards 2. Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy.
Knowing your own strengths and weaknesses and those of your employees, taking the time to know your employees is vital for a strong and cohesive team environment and will enable you to be able to bring the best out of your team because you understand their strengths and weaknesses and you know the person. Being motivated, energised, focused, positive and loving what you do is a great example to lead by and I would ensure I always acted in a manner that reflected my values and work ethic and to be fair and firm in all my dealings, that is how I would measure my performance. There is so much more though to being an effective leader and good role model; you need to be able to set clear and defined personal and work goals, plans and activities that reflect the plans of your business and your own responsibilities and accountabilities. To measure my personal performance I would set performance based goals rather than goals based on outcome because with performance based goals you have control over how and when you achieve them and satisfaction when you do complete them. With outcome based goals you are
Managing my work priorities and professional development requires me to be a positive role model; have good traits; ensure my work goals and plans reflect the organisation’s; meet my job responsibilities; maintain my personal performance; prioritise my work; use technology to organise and manage my work; maintain a work-life balance; meet required competency standards; determine my developmental needs; take advantage of my learning opportunities; use feedback to improve my competence; use networks to increase my knowledge and develop relationships, and ensure that I acquire new skills to maintain my competitive edge. A good role model is someone who others can look up to and admire. They take leadership on the issues they believe in, influence the decisions of others and guide their actions. To ensure that I acted as a positive role model for my employees and everyone within the workplace, I will need to demonstrate the following steps: Firstly, I will have to set out a good example and present myself as to how I want others to present themselves. Everything I do from the way I dress to the way I speak will be imitated and emulated by others.
Knowing that each role is contributing towards the achievement of team goals encourages team members to play their part and take responsibility for their work. Understanding how the team operates increases the sense of belonging to a team and a belief that the whole team is moving in the same direction. Have Authority to Coordinate Activities with team mates It is important that team mates have the authority to coordinate their activities with team mates. This helps ensure that obstacles can be effectively dealt
The Career Plan Building Activities made me realize I have strengths in the areas of coping with pressure, delivering result, following instructions, and adapting to change. These strengths will help me to be an excellent leader and encourage employees to do their best to deliver positive results for the company. I will be able to handle any circumstance and make beneficial and effective decisions. I will have to make sure I am thinking critically when evaluating arguments. I know how to recognize fallacies and can judge the validity and credibility of the source.
Human Resources The Human resources can improve the H&M’s performance in many ways. There are two main processes which are looked at when managing human resources. • Recruitment: H&M must manage this carefully to make sure that they get the right staff for the job, looking at all their CV’s in detail and asking the acceptable questions in interviews is very important and, as a result, will help the organisation run efficiently, have a better performance and provide customers better service. • Staff welfare: This is also very important and H&M manages this by looking after staff and making sure they are all treated equally and that no one is discriminated for whatever reason. Having an environment where everyone is treated fairly will result in employees of H&M feel more valued, happy and more willing to give a better service.
To ensure that the client is provided the best of service that can be offered. Giving the client full and complete satisfaction. It is most important to a person that wants to be successful within the area they choose to further their self. They must understand the importance of being very competent fully aware of their responsibilities to the client, the company or business they represent and most of all to their self. In order to further their self within the company or adventure on their own.
Leadership is the key part of being a successful manager. They set a clear direction for the business, often a new direction if circumstances demand it - and that others will be prepared to follow. It is the art of motivating a groupnof people towards achieving a common objective. Employees will want to follow a good leader and will respond positively to them. A poor leader will fail to win over staff and will have problems communicating with and organising workers.