Kudler should have a clear idea of what the data is to be used for and how it is to be treated. “Sure, a customer database has value, and a company can maximize that value in any number of ways -- growing the database, mining it, monetizing it. Marketers can be tempted, despite pledges about privacy, to use collected information in ways that seem attractive but may ultimately damage relationships with customers.’ (Davenport, et al, 2007) It is important to their success as a business that Kudler Fine Foods maintain their relationship with their customers. And by this they should maintain positive relationships with all of their customers. “Market analytics allow companies to identify their best and worst customers and, consequently, to pay special attention to those deemed to be the most valuable.
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
1.1 Describe what is meant by internal customers Internal customers can also be internal service providers and they are customers within the company / organisation or directly connected to the organisation or from an organisation that provides shared services. It can be a co-worker, a different department or a colleague from a different department, a service provider or a colleague from a shared service organisation, or a distributor who provides us with products or services so that we serve an external customer. Internal customer service needs to be excellent in order to provide excellent external customer service. There should be good communication between departments and between internal customers, they should work together with a positive attitude following policies and procedures and agreeing on them wherever necessary. This will ensure that goals are met and high quality service is provided to external customers.
Strategic planning is crucial at this stage and there are tools available to help any business perform the analysis needed to succeed. Kudler Fine Foods is an upscale food store specializing in foods and services that appeal to a niche market; gourmet chefs and gourmet chefs in training. The firm had good initial success with its first two stores, but its third store is suffering with lower than expected sales. The firm wishes to continue expansion and increase profitable growth. Before moving forward the company’s owner, Kathy Kudler, needs to understand her company fully and have accurate knowledge about the firm’s internal and external environment.
Analysis within a business should serve as a vital function. Enabling Kundlers to compare along with identify various similarities and differences of marketing strategies. This should be true for their own business and their competitors. The overall goal is ultimately to design an ongoing profile that shows the competitor’s possible strategies and responses in change the industry. Viewing Kudler Fine Food site from a consumer perspective shows their site is user friendly, easy to navigate, and has no broken links on the web page.
Kudlers customers seem to be very loyal and this ultimately causes the organization to succeed. Without loyal customers there would be no Kudler fine foods. The employees of Kudler's employees are well trained in what they do and have tremendous knowledge in their field. Kudler ensures that their employees are extremely helpful to customers and are expected to go out of their way to help the customer. The employees are the backbone of the
Companies do this by gathering information about other similar companies, customers, and products. Competitive intelligence information is used in the decision making of managers and executives to support strategic decision making for the company. It is important for Kudler Fine Foods to know what their competitor is doing for several reasons. First, if their competitor is offering a promotion to the public that is attracting more business, then Kudler Fine Foods will want to offer something along the same lines so more business will sway in their direction. Second, although the company may feel that they offer the best product, if the public feels that the competitor is offering a better product, they may want to consider changing their supplier of certain food products.
I would say yes, she and I have many values alike as where mentioned earlier, we are both a hard worker, honest and love to give excellent customer service. In addition, how would it affect my performance if I were a manager? It would affect it in a good way by me being there; I would be able to help Kathy with some of the back room work, like being able to take over the ordering of the products, doing more with the bookwork and dealing with the everyday issues that could become a problem if not resolved. Therefore, she would be able to be in the front with the customers as she should be. This would be a win-win
For example, a healthcare business consultant can help and develop training programs for its employees or hire a logistics business consultant to streamline distribution or shipping department. Vision for Internal and External Consultant External and internal consultants use the similar functions and roles to solve a problem an organization may have. Vision for Internal Consultants Internal consultants have the knowledge skills to solve problems and improve organizational functions because he or she understands the organizational structure
Businesses get their worth from how they serve their customers. This will establish the accomplishments of the company. Those individuals who work for the business must be willing to serve. How well employees serve customers verifies the importance of the business. When we execute this, we believe God to meet our desires because we put the needs of others first.