Personal and Professional Health Care Communication

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Personal and Professional Health Care Communication As nursing students, communication is of utmost importance whether in school, in clinical, or in practice. Anyone can communicate with others, but possessing the ability to communicate effectively does not come naturally. Effective communication is a learned technique. Learning communication techniques is an important factor for all nurses, as patients’ lives can depend on it. “Communication is a combination of verbal and nonverbal behaviors integrated for the purpose of sharing information” (Arnold & Boggs, 2011, p. 163). This definition proves to hold true in all walks of life. Whether in architecture, engineering, or nursing, communication, both verbal and nonverbal, is a necessity. There are many factors that must be put into account when communicating in the health care field. Factors such as age, gender, race, and educational background can affect the way one must communicate with another. The words used, the nonverbal gestures, such as eye contact or touch, and even one’s tone of voice can affect how a patient perceives the information that the nurse is providing. According to Williams, “Healthcare communication involves an effective line of communication between medical professionals, clients and the patient. An essential component of patient healthcare providers’ communication is the ability to provide information that can improve patient understanding. Effective communication between patients and healthcare providers is a critical element to quality healthcare” (Healthcare Communication).
Effective communication is essential when speaking with patients, other health care professionals, and families. According to Arnold and Boggs (2011), “Therapeutic communication is the primary means through which nurse and client exchange information about health matters, plan treatment approaches, reach
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