Perceived Price Fairness

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2.4 Perceived Price Fairness Price has been defined as “what is given up or sacrificed to obtain a product” (Zeithaml, 1988). Price can be viewed as one of the most important ingredients in customer satisfaction as price may act as a signal of quality, thus, customers depend on price. Jacoby and Olson, 1977 identified that price can be differentiated as an objective price or a perceived price. Objective price was identified as being the actual selling price of the product, often determined by the seller (Jacoby and Olson, 1977) while perceived price according to Zeithaml, (1988) is the price of the product determined in the mind of the customer, other definitions of perceived price state that this is the price based on the customers’ subjective…show more content…
Other studies consider perceived price fairness as the ability of a selling to be able to justify their prices (Xia et al, 2004). For a customer the determination of whether the price is a fair one or not involves the process of considering many reference points such as past prices, competitors’ prices and cost of goods sold when (Bolton et al, 2003). Studies indicate that if a buyer perceives that the benefits they obtain from a particular product is relative to the perceived sacrifice, which is the price to be paid and is perceived to be fair, they would not mind paying a higher price (Monroe, 2003). Hermann et al (2007) have found that price perception has a positive impact on price…show more content…
However, reputation looks at the assessment of a thing or person in a favourable view (Chun, 2005). The ideas of surrounding corporate/business reputation first emerged in the 1950’s as corporate image and later evolved into corporate identity in 1970’s and 1980’s (Bennett and Kottasz, 2000). A company’s reputation is built through a series of perceptions held by various stakeholders with regard to a company’s abilities and willingness to satisfy the needs of its various stakeholder groups (Fombrum, 1996). There is research to support that the reputation of an organization may have an effect on the trust level of its customers (e.g. Lee 2005; Lacey, 2007), and in the same way the corporate brand relationship can also be molded by this level of trust (e.g. Lacey,2007; Gronross,1997; O’Malley & Prother 2004). The ability of any organization to build long term meaningful relationships with its customers may serve favorably towards the organization in terms of its success as well as profitability (Gronroos,
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