By posing many questions to the murderers, Macbeth is helping to persuade them. A question can substitute for a request, and while a listener is searching for an answer, the speakers can give his own answer to the question. The listener (the murderers) is more likely to accept it than if it were given as an assertion. Lastly, most of Macbeth’s questions also have suggestions in
TO: Pat Server, Cost Club Human Resource Manager FROM: Team-A, Cost Club Assistant Human Resource Manager SUBJECT: Dealing With Problems Mrs. Server, below I have reviewed and provided comments on the time-sensitive emails you forwarded to my inbox for research. Some of the issues related to possible legal action are extremely complicated and I agree that a small investigation to ensure their handling was appropriate is necessary to avoid any negative impact for the Cost Club Company. In addition, I have provided clarifications to the questions pertaining to reducing cost, as well as information requested regarding the upcoming training session. Let me begin by examining each issue independently to make certain that outcome produces
I’ve tried to learn as much as I can about the company and the workplace. I also make sure that I know what the residents are doing and who the relatives are by name. As a customer you want to know you are spending money with a good organized company with informed, caring and competent staff. I also think presentation is everything. A well presented receptionist and reception is a must and a tidy desk is a tidy
Realistic: Are you an action taker? Do you enjoy working with a variety of people and being a problem solver? This position requires associates to work through customer based issues with a smile and exude the customer care that is demanded of a Tangelwood employee. If you think you are up for the challenge stop in at your local branch today and let us know! We are currently accepting applications from motivated candidates.
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Because these candidates know someone already employed at Tanglewood, they fill out the application already knowing the company’s culture and importance on customer service because our employee has already told them about it. Because we are getting applicants who know about these facets of the job, we can get applicants who will fit into the organization, thus reducing turnover once they are trained and the administrative burden of filtering out unqualified applicants because they are being referred by folks already employed here. Because initial contact is made by our employee, we have already reduced the time between contact and hire. Since we already have an award system in place, the best metric to utilize to track this system would be a performance evaluation after a trial period. Only after a new hire has passed this period should the employee who referred them get the bonus.
c.) I used the Job Specification and Person Specification when recruiting and selecting my new employees because I can see what skills the employee would need and I can make sure the employee has the skills they need the job. I could also see what kind of person they would be and how they would deal with customers and if they would work well with other employees. 5.a.) b.) The benefits of the Interview Checklist during the interview process is that you could see what they needed or any quality’s that they could have and if they did you were able to tick of
Each employee is trained in a particular department; this is advantageous because employees can offer customers expert advice. At the same time this can be a disadvantage; with employee turnover it can be costly to retrain employees. As I was checking out, I was able to witness Home Depot’s means of concurrent control. A new cashier was being shadowed by a more seasoned cashier and was receiving simultaneous performance information on what she was doing wrong and right. An example of feedback control used by Home Depot is the customer satisfaction survey printed on
Your favorable response will be greatly appreciated. I am sure it will contribute tremendously in achieving my goals. Yours Respectfully, Methodology The methods that were used to conduct this research are: * Questionnaires * Interviews * Observation Questionnaires and interviews were chosen by the researcher to get an insider’s point of view from employees, to be able to more understand the system. The researcher was allowed by the employer to observe the workplace to get an understanding of the day-to-day
Customer satisfaction is on the rise in the workplace, having good customer satisfaction will help you do more business. Listening to the customers will help a business know what the customers really wants and needs are essential in sales and business performance. Teamwork brings peoples strengths and talents together to help solve a problem. The more people you have working on something the more ideas will come up on how to solve a problem. Brainstorming and group problem solving will help a business succeed.