Patient Satisfaction Essay

2748 Words11 Pages
The Importance of Patient Satisfaction
Angela Foppe
Central Methodist University

The Importance of Patient Satisfaction

Patient satisfaction is important to all healthcare agencies, because patients are consumers, and hospitals are providing a service and bidding for their dollars. The level of patient’s satisfaction with nursing care is an important indicator of the quality of care provided in hospitals. Most patients perceive patient satisfaction with the nursing care received as the degree of convergence between the expectations that patients have of ideal care and their perception of the care they actually receive. The measurement of patient satisfaction with nursing care is important to determine and meet patients’ needs in terms of care and to evaluate the quality of the care provided. Press Ganey Associates Inc., is an in-based patient satisfaction and quality firm that over 75% of hospitals use today to measure patient satisfaction ratings (Convery, 2008). Hospital Consumer Assessment of Healthcare Providers (HCAHPS) is another patient survey hospitals use to determine satisfaction scores. Many hospitals are now using the value based purchasing which will determine payment to the hospital according to patient satisfaction, which is another reason for hospitals to have good scores. Patients whose expectations are met will be more likely to participate in treatment and care practices, will give a more positive opinion of the hospital to family and friends, and are more likely to choose that particular hospital for future care needs. There is a strong competition among healthcare institutions. Health care is considered to be a competitive market in which the patient is a customer and consumer.

Review of Literature
The Integration of quality care, communication skills, listening skills, compassion, confidence and job satisfaction all lead to patient
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