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6046 WordsSep 4, 201425 Pages
CGA-CANADA INFORMATION SYSTEMS STRATEGY [MS2] EXAMINATION June 2009 Marks 20 Time: 4 Hours Question 1 Select the best answer for each of the following unrelated items. Answer each of these items in your examination booklet by giving the number of your choice. For example, if the best answer for item (a) is (1), write (a)(1) in your examination booklet. If more than one answer is given for an item, that item will not be marked. Incorrect answers will be marked as zero. Marks will not be awarded for explanations. Note: 2 marks each a. Proper management of information systems (IS) human resources is a key component of managing the IS department. Which of the following statements is true concerning IS personnel? 1) IS personnel can be broadly divided into two groups: management and technical. 2) The changes in IS are more obvious in software development than in hardware development. 3) Software is becoming more intuitive and user friendly. Nevertheless, constantly changing software and development tools still impose high levels of stress on IS personnel. 4) The fast pace of changes has made planning for IS strategy an obsolete concept. b. It is often difficult to determine the value and cost brought by IS to an organization. Which of the following statements about IS economics is true? 1) The value of intangible benefits should not be taken into consideration because it is difficult to assess. 2) The costs of owning a PC occur mostly when purchasing the computer. 3) Both formal and informal learning are part of the total cost of ownership of a computer. 4) The implication of Metcalfe’s Law on IS economy is that value of a network diminishes as more computers are joined in the same network. c. A PERT chart is a popular and effective tool for project management. Which of the following statements is true for constructing a PERT chart? 1) The PERT chart is

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