Tanglewood want to make sure they have the best possible staff that will give the best customer service experience. Tanglewood needs to differentiate itself from the competition, build a strong culture, save money by hiring internally and developing their talent, hiring people who are new to retail and developing them as Tanglewood associates, and it will support Tanglewood’s team focus and maintain the family atmosphere in employees that the company was built on. Developing talent is a better strategy for Tanglewood than acquiring talent because acquiring talent from other companies’ costs more money. Additionally, if Tanglewood starts employees off as associates who are new to working in retail, everyone will start fresh and learn everything the Tanglewood way. This may also result in there being less opposition among workers about how things should be done in retail because they will not have experienced any other method.
By hiring yourself, the interviewer would be able to clearly communicate, to a potential candidate, the company’s expectations. In addition, outsourcing could prove to be expensive for the company, which would increase overall cost, and subsequently reduce the overall profit margin. 3. External or Internal Hiring In order to be the most successful, Tanglewood would need to have a mixed strategy when it comes to this staffing concept. Since all store employees are required to spend some time as an associate, it would be beneficial for them to utilize an external hiring strategy for many of the store positions.
Actions: Shareholders are a mixed-blessing because it aids in the operations and success of the school and are highly cooperative, but also has the power to change any part of the business that it feels is not up to its standards. Since the company going to use shareholders money to perform any action, it is important to get them in the same page with the company. Gerry Mullan needs to first inform the BOD and shareholders of the claims made by the media. It is important that he collaborate with the shareholders regarding the actions and decisions that the company
Outline how focusing on the customer by providing good customer service is essential to retailing p3 Customer service is the business department dealing with customers: a department of a business that deals with routine inquiries and complaints from or disputes with customers. The customers are the most important thing for a retail company as they bring the money to company. Nowadays there is a lot of choice for customers so they need to have a pleasant experience in order to want to return they can tell their friends and family about the company and this will hopefully make them, want to shop at the same retailer. If customer service is not good enough the customer will not feel valued and therefore will not return. Different scenarios need different types of customer service, if it is a faulty product then they will need to get a refund on the product, good customer service should refund the item with little fuss.
Chapter 13 - “Analyzing Managerial Decisions: Bagby Copy Company MBA 540 Michelle Wilson August 9, 2015 There are many advantages and disadvantages to specific vs. broad task assignment. Assigning specific tasks to workers allows the company to hire specifically based on the ability of the worker to do a very specific job. In this way efficiency can be increased as a worker should be performing the job that he is comparatively best suited to perform and nothing else. Competition amongst workers can also be increased as there is a specific metric to judge by. The cost of training a worker is also reduced as the worker does not have to be trained in every aspect of the company only what he is going to be doing.
Employees are an asset to the company and are encouraged to make suggestions which have lead to a few major operational changes within the company. Tanglewood does not prefer temporary workers because they feel that they do not know the store and because there is a high turnover ratio and higher costs associated with them. By having everyone start at the bottom and work their way up through the company it allows for everyone to learn the same way and know the cultural are that are important to Tanglewood. Tanglewood places a high emphasis on employee participation as well as team work. Each department head is in charge of formulating their own work methods in their respective departments.
With the company having several location, each location should know exactly what type of employee it needs and how many. When you outsource they normally just place anyone in the position and sometimes overlook the right person. That’s why if you hire yourself you would decrease your turnovers rates, retain majority of your employees, and have employees that’s best fit the company. External or internal hiring: I recommended that this company imply external and internal hiring. With this company growth and continuous growth, I believe this company should of take advantage of advancing their internal employees first.
To keep them motivated, the managers will offer discounts as such on in-store items or chances of promotions. If the managers don't motivate their employees then the manager will be constantly replacing them as they under-perform or quit. | The trustees want the NSPCC to do its job successfully. Trustees are in charge of the financial decisions so they can look at how their funding can be used most effectively in achieving the organisation's goals. If the Trustees do not monitor the funding then they may overspend and put the organisation in debt.
1.) One way that Ingvar Kamprad is like a leader is though his philosophy that he tried to instill in his company. He had his company continually ask themselves, “why they are doing this or that.” He hoped that they will not settle for something just because it is established, they strive to make progress and dare to do it a different way. Ingvar Kamprad is like a manager through his frugality when it comes to business. IKEA continually looks for ways to help save costs through either using employees as models for the catalogs or sharing travel expenses when employees travel.
They tend to rely on work for their income, bonuses, discounts, bonuses and holiday pensions. This meaning they either like or do not have to like their job but they are still working because they need it to live by. Although they are helping Tesco by a significant amount they may take this as a chance of security for their futures and also a chance of meeting new people. Workers at Tesco maintain a big job at hands, as they have to show customers the respect and the idea of customers coming by again. Managers You may feel that managers have a different type of job to workers as they do different things to workers but in actual fact they too work to live by on.