You must cover communication that is verbal, written, on screen, multimedia and web based. Decide on the stakeholders it applies to and the purpose of the communication. Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from.
Unit 9 M2 In this assignment I will be doing a comparison between two different types of agents by looking at their differences and similarities. I will be looking at call centres and multiples. Thomas Cook and STA Travel Differences Thomas cook has retail agents that they operate which are located in the high street. This allows customers to come in the retail shops and get brochures and book their package holiday. The customers come to the front office of the retail shop and this is where the travel agent welcomes the customers and they must make a good first impression.
A CV will have the person personal details, a recent picture and information of the qualification the person have. Also skills and any work experience that the person. CV is important because this document is what potential employer will read and decide if the job is suitable for the person. Covering Letter- When applying for the job, Tesco will want to know what job you are applying for. Covering Letter is an introduction letter that will attach to a CV.
In some cases, the customer service department can even generate additional sales for the company. Both Tesco and NSPCC would have a customer service department as they both would have to handle any customer enquiries for the products of Tesco or any questions as to how the business solves child abuse for NSPCC. Sales The sales department of any corporation or business is the catalyst of how well the products are introduced into the marketplace. A business cannot last long without sales of its goods and services. This makes the sales department the most important part of a business.
I will be looking at all of the features to get an entire observation on the business communication used and the reasons why. There are multiple types of information that Tesco uses on of these is verbal information. Verbal information is face to face information used to communicate with people using verbal means, Tesco uses this to communicate with customers taking in likes and dislikes of the customer to see how they can improve their service. Another type of information that Tesco uses is on screen information this is information viewed through media and is useful as it allows customers to see new products being sold this form of information usually includes graphics, text, animation, audio and video. Graphics are important to an organisation such as Tesco as it allows comparison to other competitors such as Asda or Morrison’s to show which organisation is the superior.
Unit 222 Communication in a business environment. 1.1 Explain why different communication methods are used in the business environment. Within business environments different methods of communications are used, this helps to make sure that important messages or information is sent and received effectively. We have verbal communication, which is either face to face with direct colleagues, patients or by phone conversations. Both are a quick way to make sure messages are received immediately.
3. Dialogue for communication in this case we have to create form about request question or support from that mean we can use same pattern for e-mail or letter to communicate with employee and other people in organization, That dialogue we have to prepare in 2 ways that internal dialogue to communicate with people in their department or in organization and external dialogue for communicate with other company or government. 4. The multigenerational It could effect to organization depend on how your manage each generation because each
Business communication Connor Cook Unit 4 Unit 4- business communication M1 This report will be on how communication methods can create an important role in helping a business be successful. This report will look to evaluate the communication methods used at HSFC (Havering Sixth Form College) and their impact in helping the college be successful. Written Written communication expresses a message through written word. The purpose of this method of communication allows all parties to clearly understand what is being transported to each party. Written communication is a formal way to communicate though can be used informally through emails to another party.
This group also could devise customer surveys, read trade journals, and observe the fashions of those working and those attending school customers. The company also can provide feedback from customers concerning for the products, surveys, or onsite questionnaires. I also think any managers can create a program in which employees can monitor customer needs and help managers to create a effective and efficient customer environment. On the other hand, the employees can be more closer to the customers when they thank them for their purchases at the store and invite them to cam back for a new one. The customers need to feel they are welcome in any time in the store and find everything they want or need in friendly
Unit 304- Communicate in a business environment Outcome 1: Understand the purpose of planning communication 1.1 Explain the benefits of knowing the purpose of communication The purpose of communication is so that people are able to understand each other in different ways and for many different reasons. Communication can be done in many ways whether it is verbal or non-verbal. The benefits of knowing the purpose of communication are that; it means people are able to use their communication skills to help others, discuss and to solve problems we come across in day to day life. For example; At work if I do not know how to do a certain task I am given its important that I know I can communicate with one of my colleagues in order to get the problem solved and give me further understanding on how to further complete the given task. The purpose of communication is important as communication is the only way people can get across; problems, feelings, discomforts and ideas.