This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker we are dealing with someone who is in pain, worried or upset. We must also be able to understand the messages we send with our own body when working with other people. The main elements involved in non-verbal communication. Body language – The way we sit or stand, which is called posture, can send messages.
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1) By speaking to and asking the individual themselves Reading the care plan Gather information through speaking to family, friends and others who know them well Speak to other health professionals involved in their care 4. Describe the factors to consider when promoting effective communication (2.2.2) Factors to consider include the individual’s cultural and religious beliefs. Whether they need communication aids such as a pen and paper to write things down or other visual aids. Are they wearing their glasses and/or hearing aids?
An example of when written communication is used in Health and Social care is when a care home may send an email to a hospital when transferring information about a patient/service user through multi-agency working. Oral (Verbal) communication is when people express their thoughts, ideas and feelings through the use of the mouth. The ability to express and present your ideas clearly through the spoken work is a good example of good verbal communication. An example of this would be in a doctor’s surgery when the doctor would communicate to the service user. Signing is a form of communication without the use of words.
They text back and forth, call each other on the phone, and also hang out and speak face to face. Lastly, once the receiver processes the information and understands the conversation, this is feedback. The person you are communicating with can fully understand the conversation, and this makes it effective. How do the basic elements of effective communication differ from the basic rules of health care communication? Poor communication skills within a health care setting can result in misunderstanding and faulty decisions that could adversely affect a patient’s health and well-being.
More of a connection can be made using oral communication as it allows those who are speaking to see each other’s facial expressions and body language, interest can be shown through using eye contact, the correct body language and tone of voice. Oral communication can be used in formal and informal environments. When communicating two people in a care setting are communicating orally they tend to give information, obtain information and exchange ideas. Important information may have to be given at hospitals if a doctor has to give important information out to a patient or other hospital staff for example a doctor may have to tell a patient information about an illness they may have or about the medication that they are taking, giving this information formally can help to comfort the patient and make them feel at ease about any worries that they may have had. Obtaining information in a care setting is vital as for example, in a care home an elderly person may be describing symptoms that they may have, it is important for the care workers to make a decision on what is best for the service users’ needs.
alyse the Barriers and Challenges to Communication within own job role The health care professionals use various communication skills for effectively communicating with service users, colleagues, and different stakeholders in the social care sector as part of their routine activities. The communication skills involve the use of verbal as well as the non-verbal communications. The verbal communication skills include speaking, listening and perceiving the messages. The non-verbal communication includes the following skills which can lead to quite subjective perceptions: Facial expression Gestures Eye movements Glance Proximity Smell Touch Posture Dress Volume Pause or silence Vocal nuance Intonation
As a health care professional whether you work in dietary services, environmental services, or as a nurse’s assistant, you need to have effective communication skills. These skills are used to interact with residents, co-workers , patients and management. Communication skills such as listening, hearing ,understanding the message, talking (verbal communication), body language (nonverbal communication), writing and showing professional courtesy with a professional attitude at all times. The way you say something sometimes has more of an impact than what you actually said.way you say something sometimes has more of an impact than what you actually said which means Working with someone with a disability may challenge your idea of what
Some may have a low mood and physiological support will help with this. Treatments will be provided and advice. The support will be given by looking at their emotions, pressure and situations. From this a support can be given in ways to cope without drugs. The youth centre has children from different backgrounds so we work to identify risks of assumptions and
Communication support tends to be put in these categories, speech and language services, translation and interpreting services, language service professionals and advocacy services. Speech and language therapy is concerned with the management of disorders of swallowing, speech, language and communication. These therapist work closely with service users, their families, carers, other HCP. A person is usually referred via health services to speech and language therapists. Translation services may be required for a service user and their family.
Communication and Information technology Melissa Liesmann HCS 320 September 19, 2011 Sue Cox Communication and Information technology When thinking about communication and information technology, not many think that they can go hand in hand. This paper is going to discuss one type of information technology that can provide information but also be used as a way of communication. By now many know what electronic medical record is or EMR. It is a computerized medical record created in an organization that delivers care such as a hospital or physician’s office. It is a way to transmit patient information electronically and allow for physicians and staff to communicate by EMR instant messaging.