P1 - Communication

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Unit 1- Developing Effective Communication in health and Social Care P1: Explain the role of effective communication and interpersonal interaction in a health and social care context. Effective communication is a key interpersonal skill and by learning how we can improve our communication, has many benefits. Communication is a 2 way process so improving communication involve both things how you send and receive messages. Effective communication helps us to understand a situation better, it enables us to resolve differences, respect and build trust, and create environments where creative ideas, affection and problem solving can grow more. It is also about understanding the emotion behind the information. It can improve relationships at home, work and also in social situations, improving on teamwork, decision making and problem solving. It enables you to communicate with negative or difficult messages without destroying trust or creating conflict. Effective communication relates a set of skills, which include: nonverbal communication, listening, the ability to manage stress and to recognise and understand your own emotions and those of the person that you are communicating with. The more effort and practice you put in, the mire instinctive your communications skills will become. Communication between people enables us to exchange information and ideas. It also helps people to feel safe, to form relationships and to develop self-esteem. Poor communication can make an individual feel worthless, vulnerable or emotionally threatened. Effective communication is direct because you go straight to your point without no one or nothing in between, so basically you just everything done without interruptions. Effective communication in health and social care is really important. There are two main ways of effective communication which include verbal and non-verbal

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