AN EMPLOYEE’S PERSPECTIVE ON OUTSOURCING
Each company has it’s own culture. In my company the focus was on technical excellence. Management and senior technical people concentrated on using the best technology to achieve excellence. Less emphasis was placed on customer satisfaction and quality service delivery. Instead of being proactive and creating preventative measures, the staff was mostly reactive to customer requirements.
In the new company, customers are the most important people. It is critical to our success that we keep them satisfied. Customers do not depend on us; the company depends on the customer. It is not enough for our company to offer competitive prices and quality products and services. Our company must ensure that customers' needs are understood and met and that we deliver a superior customer experience.
Technical career plan
In terms of career plans – my previous company had much limited options in terms of promotions and virtually no clear-cut career plan for technical gurus. To move into senior position, one had to change his career from technical into management or look elsewhere.
The new culture
In comparison, our new company has a high performance culture where people are encouraged and allowed to develop to there full potential. Each person is encouraged to manage his own job with pride and commitment. The company offers unparalleled value to meet the unique needs of any business. It has access to best practices, methodologies and technologies that increase the business value of systems and applications. The company has access to specialised skills and resources as needed.