Kudler has created a niche market. Kudler uses innovation and customer-oriented strategies aimed at the bargaining power of customers, the threat of substitute products or services and industry rivalry by offering products and services for customers that go beyond other food stores. Kudler offers foods from around the world including making available any specialty items that customers might request; they have initiated a frequent shopper awards program and offer cooking classes that persuade customers to shop with
Whole Foods knows that quality is their biggest responsibility to their customers, they realize that in order to ensure product quality they must be able to trace the quality all the way back to their sources; providing suppliers with product profiles and testing the suppliers’ ability to meet their quality goals. Whole Foods encourages decisions to be made at regional levels due to the fact that they understand the needs of local shoppers better than the other levels within the business. Trader Joe’s although doesn’t mention quality as a core value it still means something to the corporation. Trader Joe’s has their own approach to ensuring their customers product quality, 80% of products that Trader Joe’s offers are private label which is five times more than the typical grocery stores have to offer their customers this allows Trader Joe’s can focus on developing customer loyalty to their own brand. Whole Foods mission statement needs any improvement this is because the current mission statement is structured in a way that allows for their mission statement to be clear and concise.
Corporate has to establish a sense of urgency letting employees know what the company current weakness is and what the goals that they are trying to achieve are. Corporate will need to put the associates in direct contact with the unhappy customers as well as having the associate effectively trained to assist customers once this new technology is installed. Secondly, Sandwich Blitz has to create a guiding coalition by putting together their managers and supervisors to work as a team with the power to lead the change that the company is about to face. At this point the company will need leaders to motivate the sales associate to adopt the changes with a positive attitude. It will also be a smart practice to assure employees that the changes in technology will not replace the human resources.
Planning for the future of the company requires mangers to think logically and make decisions that will help the company reach its objectives. This management function needs to be updated continuously because the market is constantly changing and the company needs to keep up with the market and for the company to be successful. For Kudler Fine Foods Kathy Kudler owner of the company is at the strategic level of the company planning the future of Kudler Fine Foods. Kathy Kudler’s frustration of traveling everywhere to get ingredients for her gourmet cooking she came up with a successful company. Her vision for the company has made the company so flourishing in the short amount of time it has been business.
As a manager of Kudler Fine Foods, followings are the combination of my personal values and experience to strengthen the Kudler Fine Foods value. Small Organization Kudler Fine Foods strategic plan (2003) points out the advantage of small company that enables the company to control and monitor all daily and weekly activities. Clearer cut of daily and weekly activities is to create a division of duties and responsibilities of each section. Empowering and delegating the authority to the section leader reduces a manager’s energy to give a feed back to each employee, but also enables to check and verify the performance of employee with defined measurements. Competition Although KFF strategic plan (2003) states “ there are no other gourmet stores in our geographic area” (p.
Waitrose Interview Preparation NAME AS MANY GOOD FORMS OF CUSTOMER SERVICE YOU CAN. * Human-to-human contact is the epitome of good customer service because there is an expectation from the customer that they will indeed receive a high level of service from the associate at all times. * Know the product/product knowledge * Body Language/communication styles * Eye contact * Calm collected person who is prepared to help WHO IS YOUR FAVOURITE CHEF AND WHY? Heston Blumethal, because he is a self-taught chef, who creates peculiar but delectable foods using unconventional cooking methods. WHERE DO YOU SEE YOURSELF IN 5 YEARS TIME IF KEPT ON BY WAITROSE?
An automated ordering system will help with this issue, as well. Having qualified people in positions such as the baker, wine steward and butcher, are essential to the core values of Kudler Fine Foods. Having to pay them, does make the payroll higher, but it is a cost, that this business will have to pay. Having these people is one reason customers shop there, for the advice, and interaction these people provide. Qualified in store experts, is something that sets this business apart from other stores.
Hoosier Burger Case: Part 3 Name Institution Date Assignment week 3 Hoosier Burger Case: Part 3 a) Create a customer satisfaction questionnaire that includes at least five well-written questions. Explain your rationale for the style in which you wrote the questions. A Successful Customer satisfaction maximizes on the retention of the current clients and helps the enterprises to place themselves better among the clients. Such questions contribute to improving the customer loyalty or assist in making improvements (Tudor & Tudor, 1995). According to Hoosier Burger, the questions will ensure that the customers are completely satisfied with the company offerings, support, and identify the areas of potential development.
Business Research RES/351 Lisa Hale March 17, 2014 Steven Thomas What is Business Research? In a simple term, it is a process of planning, acquiring, analyzing and disseminating relevant data to help decision makers to maximize performance (Business research methods, 11th Ed). I will discussthe process and the research it has taken for me to start Tralijon’ a catering business. I knew that when I wanted to get started in this business that I had to execute research, being an excellent caterer means you must know your competition and competition in this field of work are very tough. I like to eat at different places and try new things, but I also like the satisfaction of comfort food.
This is why the same theory will not always complement the same person’s values and ethical beliefs. My values and ethics are strongly gelled with obligation, whereas Kudler Foods is focusing on results and character. I believe if obligation and commitment are met, the organizations goals will obtained. The organization should also make their ethical values apparent to employees upon hiring them. The WEAI was fun to take and I enjoyed finding out where my ethical standards lie and to see they align with how I operate within the organization I