欧莱雅 Marketing Case Study

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L'Oreal 1. Why is new product development so important for a company like L’Oreal? Driven by consumer demands and with the development of new technology, many companies have to bring some new products to the market, if they want to remain their competitive advantage and sustain the profitable growth. That is why new product development can become the most important business process. In this L’Oreal case, innovation is its driving force, in terms of both technology and fashion, L’Oreal has invest so much in innovation, innovation is quite important and essential to L’Oreal which wants to keep continuous growth and perform well in the global market, and there are many forms of innovation, new products and services are one aspect of them, it is very important for L’Oreal to know how to identify innovation opportunities and transform some good and useful ideas into new product development. There are several items to consider about why L’Oreal has to develop new products. 1. Customers Because N.P.D is a Customer-Driven Process. So a discussion of customer need analysis is necessary. Generally speaking, N.P.D can offer superior value to customers compared with the existing products. L’Oreal spends much time and capital on R&D every year in order to understand customer needs, because customer needs can generate much important information for L’Oreal to decide if there are some value opportunities in developing new products, especially appealing to different segments in a global market. Through R&D, market segment identification and analysis can help L’Oreal to identify which segments can offer opportunities to develop new products, and who are L’Oreal’s existing and potential customers, and what are the gaps between the existing products and customers’ expectation. From customers’ points of view, they always have demands for new products, because there

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