Otd Assignment Essay

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INFORMATION SYSTEM AT MRS. FIELDS COOKIES 1. Describe Mrs. Fields Cookie in terms of its Complexity, Formalization and Centralization. Complexity: You can say there is high complexity only in term of spatial differentiation not vertical or horizontal differentiation because if you see Mrs. Fields’ Cookie has five hundred stores in thirty seven different states and run out there head quarter in Park City, Utah. Hence the organization’s facilities and personnel are dispersed geographically. Although they have a computerize Information system which continuously updated and helps the company to keep records of all operational and other activities. Formalization: It is highly formalized as every activity is guided by the Information system Mrs. Field Cookies have, like it Produce a schedule for a day based on day to day sales target, the day of the week, and type of day (e.g. holiday, school day, etc) facilitates the payroll process and even helps store managers make hiring decisions based on the information. Centralization: Company is highly centralization an all the store are link though the computerized information system and all managers have access to all the information which enables them to have control over all the activities. 2. Do management information system such as the one at Mrs. Fields, alter the conclusion that large size leads to increased vertical differentiation, formalization, and decentralization? Discuss. If you see there is no such vertical differentiation because all the decision are made by the information system and it is highly centralized as the management have full power over everything. Yes the formalization and decentralization depend on the increased large size and hierarchy. Although the company it centralized but highly formalized as the information system guide on all the day to day activates so everything

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