This is when an auditor does an actual review of the processes and the security of these processes and makes “professional recommendations” on the implementation of systems, the security of the systems and software, and even recommendations on better implementation of the database management. SAS 70 is important for all processes, electronic and manual, that may be outsourced to third party companies or may be maintained by third party software. This report provides the company as well as the third parties with a report that provides information on the internal controls that are in place and their effectiveness within both businesses. This allows the organizations to determine whether or not they need to make changes to their processes to ensure the security of the data that is being shared between parties (Hunton, 2004, p. 217). Finally, SAS 94 addresses the need for the auditor, and its firm, to fully understand the programming and technology that is being used for any given company.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Introduction The purpose of this assignment is to firstly identify why there is a need to implement changes within an organisation and highlight any barriers that an organisation may encounter when implementing any changes before explaining how to overcome these barrier. It will also describe what techniques can be used to plan, monitor and review any potential changes. Finally the report will also consider the effects of change of the workforce within the organisation and why communication is vital before, during and after any changes. To help demonstrate different points and techniques I will refer to a specific example of innovation and change within a company which is planning on implementing a machine which is an automatic packaging system instead of a manual based packing system. Benefits of Innovation and Change To fully understand the benefits of innovation and change, we must first understand what innovation and change actually are.
Strategic Pre-Incident Changes: Prevention initiatives are a vital part of business contingency plan and play a key role in eliminating or mitigating potential hazards before an incident occurs. First, SterlingCrest will form a risk management department that will be responsible for conducting risk assessments for each corporate department and for the retail stores. The Risk Management department will be responsible for coordinating the efforts of the risk assessments and for the business contingency planning. Each department and store will be responsible for maintaining the business contingency plans within the guidelines and timelines provided by the Risk Management department. To aid in the risk assessment process, SterlingCrest will utilize a variety of tools to assess several types of risk with a department and prevent losses from occurring.
It is vital for Kudler to continue reviewing and improving its information system to ensure its appropriateness to the changing characteristics and needs of its customers. More focus should be placed on forecasting techniques to ensure that there would be a match between what the company offers and what the customers need. The best decision may be to use a combination of methods to forecast sales rather than just one (Payne, 2012). Once the manager accepts the process, they must see to it that it is logical, it fits the needs of the organization, and it can adapt to changes in the environment. Threats and
* Documentation of risk management strategy to address several identified areas of risk. * Documentation of appropriate contingency plans to address a variety of key areas of possible non conformance with the business plan. To receive a Distinction grade, the learner will need to prepare an integrated business plan that includes: * Structure and content that includes all essential components. * Description of the purpose of the business plan and a statement of the key goals and objectives for business plan, with discussion of how short term goals and objectives align with long range strategic direction. * Description in detail of comprehensive research into resource requirements and legal requirements relevant to business goals and objectives * Description in detail of OHS management plan, including procedures for identifying hazards relevant to the business.
However there are changes that would have a small affect on the business. There are two areas that a business should look at when change happens. Impact on working methods and impact on the products and services offered and is the first thing that a business should look at to improve the quality. We have to review the impact on working methods. This could be ensuring that all staff is using best practice and everyone is working in the same way.
Liz and Warren need to make sure that projects are prioritized, assign who is responsible for what part of each project. They know what the expectations are and coordinate resources among Senior Staff to ensure these projects are executed. According to the article “Attitude Adjustment for the Senior Management Team” (Frisch, 2012), the senior team needs to understand their role in the decision-making process. CanGo senior management can build its effectiveness through members’ collective impact on the business, focus on alignment, and identify critical dependencies within the organization’s most strategically important activities (Frisch, 2012). 2.
The technical and non-technical staff needs to give the manager as much feedback as necessary in this stage. If the plan is working and what can make it better. The manager needs to realize that it is alright to change if something is not working. Running head: Technology Implementation 6 The final step of the process is institutionalizing the new business processes. This is the stage that some managers miss.